ICMI | Call Center Training, Events, Certification, Resources, and Consulting
Empowering contact center excellence for 30 years!
ICMI Consulting Solutions
Contact Center Insider
ICMI's Weekly Newsletter
Sign Up

ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.


More Articles

The Five Benefits of the GDPR for Contact Centers

Strategy & Planning

If you fear the strict compliance protocols that the upcoming General Data Protection Regulation (GDPR)...

How to Make the Most of Your Time at #CCExpo

Learning & Development

How TechStyle Used Cloud and AI to Boost Growth and Lower Costs


Mending a Broken Process

Strategy & Planning

ICMI Forums


Dialer to Organize Your Outbound Call Flow


[color=rgb(17, 17, 17)][font=ProximaNova-Light]In Modern Day Contact Center Industry, Dialers are considered as automatic software for...


Call center software for your small business

sip2dialbusiness, 1 answer

Leading cloud-based call center software.

sip2dialbusiness, 1 answer

Supervisor vs. Team Leader

ericross, 10 answers

How to Make the Most of Your Time at CC Expo

ericamarois, 1 answer

Contact Center Training & Events

More Training | More Events

Webinars & Whitepapers

More Webinars | More Whitepapers

How to Empower Agents to Deliver an Effortless Customer Experience

Webinar – Jun 20 – Register Now!

Are your agents empowered to deliver outstanding service, or are they forced to navigate disjointed...


Fraud, Compliance, and Customer Satisfaction in the Contact...

Site Operations


How to Improve the Future Strategic Status of...

Watch Now!


FROST & SULLIVAN REPORT: Are You Delivering an...

Social Media
Clients We've Worked With