Press Room
Empowering contact center excellence for 30 years!

Press Room

ICMI invites members of the media and analyst community to receive complimentary access to resources on the ICMI website such as:

  • Reports
  • Books
  • White Papers & Webinars 
  • Forum

To receive press access to these resources, please contact:

Eric Rutter

Group Marketing Director

Press Releases


Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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