Contact Center Solutions. Bottom Line Results.
ICMI is the leading industry resource for improving contact center performance. Through real-world solutions led by a team of expert consultants, we help guide our clients to improve results and deliver value to their businesses. No matter your contact center’s challenges and strategic initiatives, ICMI is ready to partner with you to map out the best course of action, utilizing over three decades of industry experience and the best minds in the business.
Why Choose ICMI?...
Our passion is driving call center value and we are truly dedicated to this industry. We set the standards for effective call center performance, and have strong roots in best practices and current trends.
Every partnership with ICMI is unique, because every contact center operation is unique. We design every call center consulting solution and assessment to meet your exact needs and within your given budget.
CALL CENTER EXPERTISE:
ICMI has been the authority on call center performance improvement for over 30 years. Our consultants are renowned industry experts, with the ability to craft effective solutions and provide guidance based on decades of experience.
ICMI's Contact Center Consulting Services Include:
Not sure where your contact center operation stands, or what services would be of the most benefit to you? Take the ICMI Contact Center Maturity Self Assessment - its a great place to start, and its free to use: