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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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8 Contact Center Pros Share Their Top Challenges of 2018

Site Operations

This week, #ICMIchat was all about reflection. We discussed top trends from 2018 as we...

ICMI's Top 18 Articles of 2018

Learning & Development

Customer Service Hero Spotlight: Meet Rosie Kozlowski

Learning & Development

Take Charge of Your Professional Development

Learning & Development

ICMI Forums

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Reflecting on 2018 & Looking Ahead to 2019

E_Marois

Hello, #ICMIchat crew! I can't believe it, but today is the second-to-last chat of the...

1

Buy essays and solve your problem quickly!

juliebnadeau, 1 answer
12

Supervisor vs. Team Leader

psiya147, 12 answers
2

Handling Time calculation

arsh_1011, 2 answers
4

The purpose of writing an essay paper?

eloraleona, 4 answers

Contact Center Training & Events

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How Mature is Your CX? Planning for Success in 2019

Webinar – Watch Now!

Most contact centers operate with the goal of delivering exceptional customer experiences, but how many...

Whitepaper

Essential Best Practices for Seamless, Integrated Service in...

Customer Experience

Webinar

10 Ways Contact Centers Annoy Their Customers (and...

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Whitepaper

The Road to Customer Experience Maturity

Customer Experience
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