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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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How to Create a Modern Contact Center Professional Learner's Toolkit

Learning & Development

The demands of a contact center professional often leave limited time for personal and professional...

Fast Food Wars: The Battle of Social Service

Social Media

5 Tips for Getting CX Back on Track

Customer Experience

7 Ways to Show Appreciation to Your Employees

People Management

ICMI Forums

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Equipping New Supervisors to Lead

ericamarois

Good morning, friends! I'm excited to be back at #ICMIchat this week. Today's topic is...
2

Getting Help from an Essay Writing Service?

Saylor65, 2 answers
1

The purpose of writing an essay paper?

stevensh306, 1 answer
2

CRM and the impact on AHT

6cdialer, 2 answers
1

What is the information for writing in Education?

reginagildein, 1 answer

Contact Center Training & Events

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Make it Memorable: How to Make the Most of Customer Service Week

Webinar – Aug 15 – Register Now!

Want to show appreciation to your contact center agents, boost morale, and draw attention to...

Whitepaper

Fraud, Compliance, and Customer Satisfaction in the Contact...

Technology

Webinar

How to Harness the Power of Predictive Customer...

Jul 18 – Register Now!

Whitepaper

FROST & SULLIVAN REPORT: Are You Delivering an...

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