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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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8 Contact Center Pros Share Their Top Challenges of 2018

Site Operations

This week, #ICMIchat was all about reflection. We discussed top trends from 2018 as we...

ICMI's Top 18 Articles of 2018

Learning & Development

Customer Service Hero Spotlight: Meet Rosie Kozlowski

Learning & Development

Take Charge of Your Professional Development

Learning & Development

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Reflecting on 2018 & Looking Ahead to 2019

E_Marois

Hello, #ICMIchat crew! I can't believe it, but today is the second-to-last chat of the...
1

Buy essays and solve your problem quickly!

juliebnadeau, 1 answer
12

Supervisor vs. Team Leader

psiya147, 12 answers
2

Handling Time calculation

arsh_1011, 2 answers
4

The purpose of writing an essay paper?

eloraleona, 4 answers

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How Mature is Your CX? Planning for Success in 2019

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Most contact centers operate with the goal of delivering exceptional customer experiences, but how many...

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Essential Best Practices for Seamless, Integrated Service in...

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10 Ways Contact Centers Annoy Their Customers (and...

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The Road to Customer Experience Maturity

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