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Featured Articles Friday: Week of September 17

Learning & Development

There's never been a more exciting time to work in customer service, but delivering exceptional...

It's Possible! Deliver Exceptional CX and Drive Change

Strategy & Planning

What Someone New to Training Needs to Know

Learning & Development

Coaching 101: It's About Development, Not Correction

Learning & Development

ICMI Forums

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Training Best Practices

scotamy8

I have been working to that off shore call center from a very long time...
5

Do you use spreadsheets or WFM software?

scotamy8, 5 answers
1

Scaling Your Culture

ericamarois, 1 answer
1

Chat Service Level

sean.hamelman, 1 answer
1

Schedule Adherence Goals

overtonsheldon, 1 answer

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5 Contact Center Trends to Watch in 2019

Webinar – Oct 17 – Register Now!

Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you...

Whitepaper

9 Best Practices That Will Boost the Effectiveness...

Learning & Development

Webinar

How JetBlue Is Putting Humanity Back into the...

Oct 4 – Register Now!

Whitepaper

Fraud, Compliance, and Customer Satisfaction in the Contact...

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