ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Photograph depicting the holiday rush as a cart full of miniature gifts running into an hourglass.

3 Tips to Better Handle the Holiday Rush

By: Chris Bauserman  |   Published: October 18, 2019
Comments
For many contact centers, there’s a fairly predictable ebb and flow throughout the calendar year. An outdoor home goods brand, for example, likely receives a much higher volume of inquiries at the...
Regulatory Impact on Security Privacy Compliance in the Contact Center

Advertisement