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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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What should I do?

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I want to outsource to Flatworld Solutions. What should I do? [url=https://bs-solution.com/en/home]Contact Form[/url]

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CRM and the impact on AHT

annaeburleya, 3 answers
1

Any Interest in a Quarterly Best Practices Call

longshotz, 1 answer
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Do you use spreadsheets or WFM software?

longshotz, 4 answers
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Sick Policy

longshotz, 3 answers

Contact Center Training & Events

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Webinars & Whitepapers

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How to Get Your Team to Deliver Consistent Service

Webinar – Oct 1 – Register Now!

Consistency is a common challenge for contact centers and organizations of all shapes and sizes....

Whitepaper

Fraud, Compliance, and Customer Satisfaction in the Contact...

Customer Experience

Webinar

Forecasting the Future: Strategies for Long-Term Contact Center...

Sep 12 – Register Now!

Whitepaper

FROST & SULLIVAN REPORT: Are You Delivering an...

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