ICMI | Call Center Training, Events, Certification, Resources, and Consulting
Empowering contact center excellence for 30 years!
Save on Interactive Contact Center Training - download brochure - image of San Diego
Contact Center Insider
ICMI's Weekly Newsletter
Sign Up

ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.


More Articles

Featured Articles Friday: Week of September 17

Learning & Development

There's never been a more exciting time to work in customer service, but delivering exceptional...

It's Possible! Deliver Exceptional CX and Drive Change

Strategy & Planning

What Someone New to Training Needs to Know

Learning & Development

Coaching 101: It's About Development, Not Correction

Learning & Development

ICMI Forums


Training Best Practices


I have been working to that off shore call center from a very long time...


Do you use spreadsheets or WFM software?

scotamy8, 5 answers

Scaling Your Culture

ericamarois, 1 answer

Chat Service Level

sean.hamelman, 1 answer

Schedule Adherence Goals

overtonsheldon, 1 answer

Contact Center Training & Events

More Training | More Events

Webinars & Whitepapers

More Webinars | More Whitepapers

5 Contact Center Trends to Watch in 2019

Webinar – Oct 17 – Register Now!

Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you...


9 Best Practices That Will Boost the Effectiveness...

People Management


How JetBlue Is Putting Humanity Back into the...

Oct 4 – Register Now!


Fraud, Compliance, and Customer Satisfaction in the Contact...

Site Operations
Clients We've Worked With