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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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Setting Solid Contact Center Goals for 2019

Strategy & Planning

We're well into the fourth quarter, which means we're focused on ensuring a strong finish...

Back to the Future: How to Align New Technology with Business Needs

Technology

Featured Friday Articles: Week of November 5, 2018

Learning & Development

Characteristics of Great CX Leaders

Customer Experience

ICMI Forums

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Forecasting with out historical data

EricArmijo

Better to be motivated towards the interesting facts involved in the success of this venture....

1

In Binance Sometimes Bitcoin transactions

jamsonjack91, 1 answer
2

What is the information for writing in Education?

Javion_Chaney, 2 answers
2

Contact 1-833-284-2444 Sbcglobal Service Number

NicoleWilliams, 2 answers
1

Trends to Look for at #CCDemo

E_Marois, 1 answer

Contact Center Training & Events

More Training | More Events

Webinars & Whitepapers

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How Mature is Your CX? Planning for Success in 2019

Webinar – Dec 12 – Register Now!

Most contact centers operate with the goal of delivering exceptional customer experiences, but how many...

Whitepaper

Essential Best Practices for Seamless, Integrated Service in...

Social Media

Webinar

10 Ways Contact Centers Annoy Their Customers (and...

Watch Now!

Whitepaper

The Road to Customer Experience Maturity

Customer Experience
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