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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.


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The Conceptual Age and Right Brain Skills

Learning & Development

One of the concepts Daniel Pink writes about in his books is a new term...

5 Tips for Getting CX Back on Track

Customer Experience

7 Ways to Show Appreciation to Your Employees

People Management

3 Ways Customer Experience Can Drive Revenue Growth

Customer Experience

ICMI Forums


Getting Help from an Essay Writing Service?


I never though thesis writing would also be this important. I keep myself busy with...


The purpose of writing an essay paper?

stevensh306, 1 answer

CRM and the impact on AHT

6cdialer, 2 answers

What is the information for writing in Education?

reginagildein, 1 answer

What is essay writing?

brendahansen37, 1 answer

Contact Center Training & Events

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Webinars & Whitepapers

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Make it Memorable: How to Make the Most of Customer Service Week

Webinar – Aug 15 – Register Now!

Want to show appreciation to your contact center agents, boost morale, and draw attention to...


Fraud, Compliance, and Customer Satisfaction in the Contact...



How to Harness the Power of Predictive Customer...

Jul 18 – Register Now!


FROST & SULLIVAN REPORT: Are You Delivering an...

Strategy & Planning
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