ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Webinar: Smarter, Not Harder: Why Some Contact Centers Thrive in the New Normal
virtual symposium brochure
Vendor Scorecard
Trend Report: Cloud-Based, Unified Tools: Better Experiences for Agents and Customers

We champion contact centers and their people, and our mission is to make both better every day.

No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results.

Learn More
ICMI Webinar Smarter, Not Harder: Why Some Contact Centers Thrive in the New Normal
Advertisement