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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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Are Your Customers Leaving? Here are 9 Reasons Why

Customer Experience

Customer retention and loyalty programs are becoming more prevalent as brands try to leverage customer...

How to Transform Your Contact Center Culture

Culture & Morale

Tips for Training Outsourced Agents

Learning & Development

How to Best Leverage Live Chat Mobile Customer Support

Chat

ICMI Forums

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Set-Up a call center for your techSupport campaign

slikgepotenuz

Good afternoon. Do not tell your company there is a referral program. We have a...

1

How to Boost Customer Loyalty

ericamarois, 1 answer
1

Looking for German DID numbers

sip2dialbusiness, 1 answer
1

Assessing Your Contact Center Culture

ericamarois, 1 answer
1

Text Messaging Software

sip2dialbusiness, 1 answer

Contact Center Training & Events

More Training | More Events

Webinars & Whitepapers

More Webinars | More Whitepapers

How to Harness the Power of Predictive Customer Journey Mapping

Webinar – Jul 18 – Register Now!

Whether your organization wants to improve customer satisfaction, boost productivity, or increase revenue, the customer...

Whitepaper

Fraud, Compliance, and Customer Satisfaction in the Contact...

Customer Experience

Webinar

How to Empower Agents to Deliver an Effortless...

Watch Now!

Whitepaper

FROST & SULLIVAN REPORT: Are You Delivering an...

Metrics
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