Meet ICMI’s Technology Practice Leader
Josh Streets
Josh Streets lives life with one purpose: “To bring out the best in people and their businesses.” He is a trusted advisor to executives and organizations around the country regarding contact center operations, technology and leadership performance. Josh works with clients on a range of projects focused on contact centers, operations, technology, customer experience and leadership. As ICMI's Technology Practice Leader, he is applying his deep experience and proven success in working with contact centers of all sizes to guide ICMI's suite of contact center technology consulting services.
Josh learned the importance of high performing leadership and honed his business skills early by serving in Fortune 500 senior leadership roles over the course of nearly two decades before creating Scoreboard Group Consulting and joining ICMI as a consultant. Since 2015, Josh has worked with ICMI on medium to large sized strategic business performance projects.
Along with finishing his upcoming book ‘Fix the Root, Get the Fruit’, Josh spends a great deal of time traveling with his family and also serves the needs of several non-profit organizations and causes.
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