The ICMI Site Certification Program is a comprehensive assessment program that employs a mix of specialized tools, cross-industry best practices, assessments, and proven recommendations that deliver sustained contact center efficiency and effectiveness. Through the ICMI Call Center Site Certification Program, organizations are guided through each phase of this process by a team of expert auditors.
For any organization that does not meet the requirements, or that needs additional assistance with implementing the recommended solutions, additional support is available. Get started today - Contact ICMI Consulting.
ICMI Contact Center Site Certifications consist of 4 stages:
Our auditors will gather all data required to assess your contact center operation’s level of performance.
ICMI consultants will evaluate your performance against the ICMI Certification Standards for contact center best practices.
For standards that are not met, ICMI will create a plan of action to help you meet requirements and bridge the gap to best practices.
Success! Once the certification standards are met, you'll become an ICMI Certified Contact Center Operation.
Learn more by downloading the brochure: