Contact Center Advertising & Sponsorship Opportunities

Connecting You With the Largest Network of Contact Center Decision Makers

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources.

Whether its a booth at one of our industry conferences, or participating as a recognized sponsor, or aligning your brand with our wealth of online advertising, ICMI will help your company reach the most qualified community of contact center decision makers.

Exhibit and Sponsorship Opportunities

ICMI Events feature a wealth of expertise and resources that come from over 30 years of exclusive devotion to the contact center industry. Topics at each event are timely, and presenters are industry experts and gurus. Past ICMI Events have addressed such crucial areas as remote workers, speech technologies, artificial intelligence, CRM, workforce optimization and social media.

Take a look at the events ICMI offers to give you the best opportunity in the service and support industry to reach targeted contact center decision makers. Become an exhibitor/sponsor at one or both of our upcoming events:

ICMI Contact Center Connections

(formerly Contact Center Demo)

October 28-30, 2019 at the Hyatt Regency in Chicago, IL

Visit Event Website



ICMI Contact Center Expo

May 11-14, 2020 at the Diplomat Resort in Fort Lauderdale, FL

Visit Event Website



Online Lead Generation Opportunities is the most effective way to access comprehensive information on all aspects of contact-center business and technology. The site attracts solutions-oriented contact center managers and executives who turn to ICMI and its flagship weekly email newsletter, the ICMI Contact Center Insider, when they’re looking for explanatory and contextual information that bring customer contact business and technology trends and issues into focus.

Download ICMI Media Kit


Additional Sponsorship Opportunities

For more information on sponsorship opportunities, please contact Kelly Reade, Strategic Account Manager at | 415.947.6310