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Digital | May 17 - 18
Orlando | October 16 - 19
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Can't-Miss Events for the Contact Center Industry

ICMI's Contact Center Expo  unites professionals looking to enhance the customer experience. From handling customer contacts to figuring out system stability and accessibility issues, attendees look to our events for effective solutions to common industry challenges. The ICMI community is not just eager to connect - they are professionals that need new strategies, tactics, and solutionsto keep up with rapidly evolving technologies and drive change.

As a solutions provider needing to reach contact center and customer service decision-makers, you cannot afford to miss ICMI's Contact Center Expo's digital and in-person events. It’s the ideal platform to reach contact center professionals in one place while they search for the type of solutions you offer.

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Reach Engaged Decision-Makers

ICMI's Contact Center Expo has a proven track record of consistently delivering the highest quality community of contact center professionals — the majority of whom are charged with the mission of evaluating, implementing and purchasing customer care products and solutions, including:
  • Senior-level VPs and Directors accountable for strategic planning and alignment.
  • New and Experienced Managers responsible for operational and tactical plans.
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
  • Customer Support Professionals who need to acquire new skills for their everyday jobs.
  • Analysts who require a fundamental understanding of industry principles.
  • CIOs who desire financial improvements from enhances call-center operations.
  • CTOs who require integration of call center strategy with other internal departments.

Plus many more decision-makers in search of solutions in all areas of contact centers including agent software, AI, chatbots, cloud solutions, multichannel/omnichannel, self-service, WFO and more.

CC Expo Statistics

 

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Contact our team to learn more about ICMI events’ sponsorship packages suitable to any budget or marketing goal.

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Exhibitor Testimonials

“I’m exceptionally satisfied with my experience at this conference. One aspect that still amazes me is the level of networking that took place. Everyone was friendly, open to sharing, and more than willing to continue contact. Overall, it was a great conference. Great opportunities to network with others in the industry.” Mauricio Campos, Strategic Solution Consultant, Calabrio

“The ICMI Contact Center Expo provides an environment for Contact Center leaders to learn about the latest tech and trends in the industry. As an exhibitor, this event was a very targeted venue for reaching new prospects.” Jim Schweitzer, Senior Vice President, Vision Point Systems, Inc.

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Reach ICMI’s Audience Year Round

For over 30 years, ICMI has been the leading source dedicated to helping contact centers serve customers better and improve the customer experience. Each month, thousands of contact center professionals worldwide turn to us to gain the skills and information they need to accomplish desired outcomes and prepare them for the future.

Download the Media Kit to explore an array of media tools and custom services to build an integrated program that suits your needs.

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