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ICMI's Contact Center Expo unites professionals looking to enhance the customer experience. From handling customer contacts to figuring out system stability and accessibility issues, attendees look to our event for effective solutions to common industry challenges. The ICMI community is not just eager to connect - they are professionals that need new strategies, tactics, and solutions to keep up with rapidly evolving technologies and drive change.


Join us as a sponsor and help them take their organizations to the next level of performance!


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Who You’ll Meet



  • Senior-level VPs and Directors accountable for strategic planning and alignment.

  • New and Experienced Managers responsible for operational and tactical plans.

  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.

  • Customer Support Professionals who need to acquire new skills for their everyday jobs.

  • Analysts who require a fundamental understanding of industry principles.

  • CIOs who desire financial improvements from enhances call-center operations.

  • CTOs who require integration of call center strategy with other internal departments.


Plus many more decision-makers in search of solutions in all areas of contact centers including agent software, AI, chatbots, cloud solutions, multichannel/omnichannel, self-service, WFO and more.


Attendee Profile


Attendee Profile


How You’ll Connect On Our Digital Platform




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It’s never been easier to share your company, products, and services to the largest online gathering of high-level decision makers in the industry. If you’re interested in learning about sponsorship packages on our digital platform, please contact ICMISales@informa.com.


We will contact you shortly with more information about how to get involved in ICMI Contact Center Expo: A Digital Experience

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