Hotel & Travel
Please contact the Call-In Center for the Loews Royal Pacific at Universal Orlando and Universal's Aventura Hotel below. Please mention that you are attending the ICMI's Contact Center Expo when booking for an extra discount.
Reservation Group Call-In Center
Toll Free: 1.866.360.7395
Local: 407.503.9276
Hotel Information
Additional Hotel & Travel Information (2 hotels to choose from)
Loews Royal Pacific Resort at Universal Orlando
Universal’s Aventura Hotel at Universal Orlando
All ICMI attendees staying at Loews Royal Pacific Resort are eligible for the following Theme Park Benefits:
- Universal Express Unlimited Ride Access at Universal Studios Florida and Universal's Islands of Adventure just by showing your room key (Valid theme park admission required.)
- Early Park Admission to select attractions up to one hour before the park opens (Valid theme park admission required.)
- Complimentary water taxis and shuttle buses to the theme parks and Universal CityWalk
- Priority Seating at select restaurants throughout the resort
- Resort-wide charging privileges with your room key
- Complimentary merchandise delivery to your hotel from Universal shops
- On-site game amenities (cornhole toss, ping pong and pool tables).
Complimentary Local calls and 800# calls. Extended connections to toll-free numbers are $.75 plus tax in addition to a $.10 per minute following the first 30 minutes of the call
Hotel Parking Information
Loews Royal Pacific Resort and Aventura Hotel Parking Rates
- Self-parking: $18.00 plus tax for each vehicle per day for all ICMI attendees (regular rate $28.00 plus tax per vehicle per day)
- Valet parking: $23.00 plus tax for each vehicle per day for all ICMI attendees (regular rate $37.00 plus tax per vehicle per day)
Electric Car Chargers
- Five parking spots are available on-site that are accessible to electric car chargers
- Attendant at the front gate will direct you to the locations
Directions & Transportation to Loews Royal Pacific and Aventura Hotel
The hotels are approximately a 25-minute drive from Orlando International Airport (MCO)
Rental Cars
- Hertz on-site desk: 407.397.7941 (Note: the desk is not always staffed)
- Contact Hertz directly
Transportation to and from Orlando International Airport
Book your airport parking with CheapAirportParking and enter discount code ICMI to receive a $10 discount on your airport parking.
Directions on accessing the Universal Orlando parks
- By water taxi- located in the back of the hotel (this will transfer you to CityWalk, where you can walk to Islands of Adventure and Universal Studios Orlando)
- Bus stop- outside of the hotel lobby (will transfer you to CityWalk and Volcano Bay)
- Path walkway access directly from the hotel (to Universal Studios or Islands of Adventure)
To purchase tickets to Universal Studios, Islands of Adventure, and Volcano Bay
- Contact Universal Orlando
- Bus stop- outside of the hotel lobby (will transfer you to CityWalk and Volcano Bay)
- Path walkway access directly from the hotel (to Universal Studios or Islands of Adventure)
Halloween Horror Nights are also happening in October at Universal Orlando throughout the month of October
Transportation to Other Theme Parks and Area Attractions
- Transportation to other theme parks and attractions may also be scheduled at the concierge desk.
- Additional charges may apply
Map
Notice Of Unauthorized Housing Providers
Convention Housing Partners (CHP) is the only hotel provider endorsed by ICMI's Contact Center Expo. As the event draws closer, exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. Hotels listed on this website are the sole ICMI's Contact Center Expo 2023 approved hotels for the event. In our efforts to provide exhibitors and attendees with a quality event, we encourage you to book your housing accommodations using the reservation phone numbers and/or links provided. Any offers from other hotels and/or housing agencies are not endorsed by ICMI's Contact Center Expo. Entering into financial agreements with these companies can have costly consequences and are not protected by event management. You may advise us of any unauthorized solicitations.