Conference Program
With transformative change impacting contact centers more than ever before, there’s one thing call center professionals can be sure of. The knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find sessions, training, workshops and resources covering the latest industry topics - including implementing and integrating AI (including chatbots, chatGBT, etc), employee retention and managing a hybrid workforce, upgrading legacy systems, and common contact center operational issues related to workforce management, customer retention, quality monitoring and delivery, systems management, and employee experience and engagement. We are 100% focused on giving you the tools that empower you to deliver on your business’ strategic goals.
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