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Call for 2021 Speakers is Now Open!

If you have expertise or a valuable case study to share with the contact center industry, ICMI wants to know about it! We're now accepting proposals for the 2021 edition of Contact Expo: A Digital Experience for content that is outcome-oriented, interactive, and grounded in real-world practicality. The deadline for proposals is October 30, 2020.
Submit Your Proposal Today

We Deliver Highly Rated Content and Speakers, Giving You Answers to Your New World Challenges

From essential topics, including metrics and WFM, to new world realities such as managing remote teams, you’re one click away from interacting the practitioners who mastered the latest challenges.
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ICMI Awards: Call for Entries Now Open!

Accepting nominations in 16 categories, ICMI Awards honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Deadline for nominations: March 26, 2021.
Submit Your Nomination

Changing the Way We Meet In More Ways Than One

By now, you may have already attended a virtual event (or more), and think you know what to expect. ICMI is ready to change all of that.
See How ICMI is Taking Virtual Events to the Next Level

More Than a Virtual Event, It's a Digital Experience

ICMI Contact Center Expo – A Digital Experience will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.

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Why You Should Attend

The education. The networking. The solutions. It's all here in the most immersive and interactive digital experience.

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Contact Center Expo AGenda
See the Agenda

From 8 pre-event workshops to 50+ conference sessions, see the program that will move your contact center forward.

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Contact Center Expo Passes and Pricing
Get Your Pass

Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.

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Get a sneak preview of the digital experience

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Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!


Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Beth Gauthier Jenkins
Vice President, Customer Care
Gopher Sport
Pete McGarahan
Senior Director, IT
First American
Gina Montague
Support Services Manager
Infinite Campus
Todd Hixson
Capacity Manager

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Get a sneak preview of the digital experience

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Contact Center Virtual Event

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI Contact Center Expo will help you move your contact center forward. Here, you will find 100+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to COVID-19, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

See the Program

Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Training Workshop

Pre-Event Workshops

When you register for the All-Access Pass, you not only gain entry to a conference program rich with content, solutions and networking, you gain access to your choice of 8 half-day training workshops led by industry experts. From the future of metrics to training for small contact centers, effective contact center management to customer experience and more, take a deep dive into the topics that matter to you in an interactive, informative and educational online environment.

Get Your All-Access Pass Now