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Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!
Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.
With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.
ICMI’s Contact Center Expo is the last industry event of the year and the perfect opportunity to end the year strong while building momentum for the new year. Don’t miss your chance to join 52+ key players as they showcase their cutting-edge tech to hundreds of contact center and customer service leaders.
Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.