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Mega Early Bird Pricing Ends 5/27

Register now to get the best pricing of the year! Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.
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Featured Keynote: Connecting the Workplace and Life Through F.U.N.

What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October.
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ICMI Awards: Call for Entries Now Open!

Accepting nominations in 14 categories, ICMI Awards honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Deadline for nominations: May 27, 2022.
Submit Your Nomination
 

Featured Keynote: Building Emotional Vitality to Thrive Through Change

Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL!
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Now Available On-Demand

Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until July 31, 2022.
Take Me To The Digital Experience
 

Learn. Grow. Relax.

Professional development has never been so beautiful! Omni Orlando Resort at Championsgate, a Four Star Diamond resort, is host to ICMI's Contact Center Expo 2022!
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
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Events Made for Contact Center Professionals

Our multi-day live event provides inspirational sessions that matter to you, with high quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Join us this October in sunny Orlando, FL!

Attend Contact Centter Expo
Why You Should Attend

Our events will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired. The education. The networking. The solutions. It's all here in the event designed for contact center professionals.

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Contact Center Expo AGenda
Why ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center.

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Contact Center Expo Passes and Pricing
Best Pricing of the Year

Register now to get the best pricing of the year! Choose the pass that meets your goals and business needs. There’s something for every role and every contact center. Mega Early Bird pricing available until May 27, 2022. Learn more today!

View Passes & Pricing »

Get the best pricing of the year now! Mega Early Bird pricing available until May 27, 2022!

View Passes & Pricing Details

Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

 
Connecting the Workplace and Life Through F.U.N.
 
Paul Long
Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance
 
Building Emotional Vitality to Thrive Through Change
 
Sara Ross
Speaker and the Chief Vitality Officer, BrainAMPED

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Alicia Hassman
Alicia Hassman
Customer Care Strategy & Technology Leader
Westfield Insurance
Becky Roemen
Becky Roemen
Manager, CX Solutions & Contact Center Consulting
Avtex
Bob Furniss
Bob Furniss
Sr. Director
Slalom
Brad Cleveland
Brad Cleveland
Senior Advisor
ICMI
Andrew Gilliam
Andrew Gilliam
Catherine Mattice
Catherine Mattice
CEO/Founder
Civility Partners
Cynthia Long
Cynthia Long
Sr Manager BPR Continuous Improvement
Intuit
David Myron
David Myron
Principal Analyst
Omdia
Diane Durkin
Dianne Durkin
President & CEO
Loyalty Factor
Doug Rabold
Doug Rabold
Principal Consultant
Bold Ray Consulting
Gina Montague
Gina Montague
Support Services Manager
Infinite Campus
Jamie Bowden
Jamie Bowden
Sr. Director of Member Service
Xyngular
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jim Tincher
Jim Tincher
Founder & CEO
Heart of the Customer
John Goodman
John Goodman
Vice Chairman
CCMC
Jonathan DeVore
Jonathan DeVore
Director of Transformational Services
ScreenSteps
Julie Casteel
Julie Casteel
President
CMO and Chief Strategic Accounts Officer
Justin Robbins
Justin Robbins
President
Metric Sherpa, Inc
Michele Rowan
Michele Rowan
President
Customer Contact Strategies
Leslie O'Flahavan
Leslie O'Flahavan
Owner
E-WRITE
Roy Atkinson
Roy Atkinson
CEO
Clifton Butterfield, LLC
Shawn Phillips
Shawn Phillips
Chief Technology Officer
Heart of the Customer
Murphy Fraser
Murphy Fraser
Consultant, Contact Center & Customer Experience
Avtex
Todd Gladden
Todd Gladden
SVP, Operations
Planmen Consultancy
Paul Inson
Paul Inson
Chief People Officer
ibex
Peter McGarahan
Pete McGarahan
Senior Director, Workplace and Collaboration Services
First American Financial
Rebecca Gibson
Rebecca Gibson
Consultant
Gibson Learning and Performance
Nate Brown
Nate Brown
Senior Director of Customer Experience
Arise Virtual Solutions

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Get the best pricing of the year now! Mega Early Bird pricing available until May 27, 2022!

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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