October 24 - 27, 2022

Omni Orlando Resort at Championsgate

Mega Early Bird Pricing Ends 5/27

Register now to get the best pricing of the year! Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.

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Featured Keynote: Connecting the Workplace and Life Through F.U.N.

What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October.

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ICMI Awards: Call for Entries Now Open!

Accepting nominations in 14 categories, ICMI Awards honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Deadline for nominations: May 27, 2022.

Submit Your Nomination

Featured Keynote: Building Emotional Vitality to Thrive Through Change

Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL!

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Now Available On-Demand

Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until July 31, 2022.

Take Me To The Digital Experience

Learn. Grow. Relax.

Professional development has never been so beautiful! Omni Orlando Resort at Championsgate, a Four Star Diamond resort, is host to ICMI's Contact Center Expo 2022!

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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!

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Events Made for Contact Center Professionals

Our multi-day live event provides inspirational sessions that matter to you, with high quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Join us this October in sunny Orlando, FL!

Why You Should Attend

Our events will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired. The education. The networking. The solutions. It's all here in the event designed for contact center professionals.

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Why ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center.

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Best Pricing of the Year

Register now to get the best pricing of the year! Choose the pass that meets your goals and business needs. There’s something for every role and every contact center. Mega Early Bird pricing available until May 27, 2022. Learn more today!

View Passes & Pricing »

Get the best pricing of the year now! Mega Early Bird pricing available until May 27, 2022!

View Passes & Pricing Details

Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

Connecting the Workplace and Life Through F.U.N.

Paul Long

Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance

Building Emotional Vitality to Thrive Through Change

Sara Ross

Speaker and the Chief Vitality Officer, BrainAMPED

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Alicia Hassman

Customer Care Strategy & Technology Leader

Westfield Insurance

Becky Roemen

Manager, CX Solutions & Contact Center Consulting

Avtex

Bob Furniss

Sr. Director

Slalom

Brad Cleveland

Senior Advisor

ICMI

Andrew Gilliam

Catherine Mattice

CEO/Founder

Civility Partners

Cynthia Long

Sr Manager BPR Continuous Improvement

Intuit

David Myron

Principal Analyst

Omdia

Dianne Durkin

President & CEO

Loyalty Factor

Doug Rabold

Principal Consultant

Bold Ray Consulting

Gina Montague

Support Services Manager

Infinite Campus

Jamie Bowden

Sr. Director of Member Service

Xyngular

Jeff Rumburg

Managing Partner

MetricNet, LLC

Jim Tincher

Founder & CEO

Heart of the Customer

John Goodman

Vice Chairman

CCMC

Jonathan DeVore

Director of Transformational Services

ScreenSteps

Julie Casteel

President

CMO and Chief Strategic Accounts Officer

Justin Robbins

President

Metric Sherpa, Inc

Michele Rowan

President

Customer Contact Strategies

Leslie O'Flahavan

Owner

E-WRITE

Roy Atkinson

CEO

Clifton Butterfield, LLC

Shawn Phillips

Chief Technology Officer

Heart of the Customer

Murphy Fraser

Consultant, Contact Center & Customer Experience

Avtex

Todd Gladden

SVP, Operations

Planmen Consultancy

Paul Inson

Chief People Officer

ibex

Pete McGarahan

Senior Director, Workplace and Collaboration Services

First American Financial

Rebecca Gibson

Consultant

Gibson Learning and Performance

Nate Brown

Senior Director of Customer Experience

Arise Virtual Solutions

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Get the best pricing of the year now! Mega Early Bird pricing available until May 27, 2022!

View Passes & Pricing Details

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

Mega Early Bird Pricing Ends 5/27

Featured Keynote: Connecting the Workplace and Life Through F.U.N.

ICMI Awards: Call for Entries Now Open!

Featured Keynote: Building Emotional Vitality to Thrive Through Change

Now Available On-Demand

Learn. Grow. Relax.

Become an Exhibitor

Events Made for Contact Center Professionals

Why You Should Attend

Why ICMI

Best Pricing of the Year

Get the best pricing of the year now! Mega Early Bird pricing available until May 27, 2022!

Keynotes

Speakers

Get the best pricing of the year now! Mega Early Bird pricing available until May 27, 2022!

Conference Program

Become an Exhibitor

Peer to Peer Sharing

Sponsors