Contact Center Expo discount code WEB to save $200 off any conference pass

Exclusive Contact Center Site Tours!

Experience industry-leading operations firsthand! Join our guided site tours to see best practices in action. More exciting destinations coming soon! Premier Pass Holders only.

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Success Stories Become Yours

Get honest insights and learn what actually works from organizations that overcame the exact challenges you face today.

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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet this highly qualified group of active buyers in person in 2025!

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Connect. Learn. Implement.
Transform Your Contact Center

The only community -focused event designed FOR Contact Center Professionals, BY Contact Center Professionals

Unlike any other industry event, Contact Center Expo combines practitioner-led case studies, exclusive tours of innovative contact centers - like Disney and Universal, and comprehensive in-person training with a laser focus on delivering actionable strategies you can implement immediately. Our community-centered approach ensures meaningful connections while our expert program board guarantees content that spans the full spectrum of contact center priorities—from AI integration to workforce optimization and customer experience excellence.

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Contact Center Professionals Results

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr

Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan

VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt

Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen

Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker

Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer

Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain

Customer Contact Center Manager , Virginia Workers' Compensation Commission

Contact Center ROI Case Studies

Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from Fabletics, KraftHeinz, Mayo Clinic, Michigan State University, WebMD, and many more market-leading companies at the 2025 show. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across integrating AI and automation, managing a hybrid workforce, and keeping up with operational best practices.

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See Innovation in Action

Find Solutions for Your Challenges at the Premier Contact Center Technology Showcase

As AI, automation, and omnichannel integration transform customer experience, contact centers remain core to relationship management.

Network with leading solution providers and discover solutions to transform interactions, optimize workforce, and deliver exceptional experiences.

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