Why Attend
Back In-Person October 24 - 27, 2022!
Be there this October as contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2023 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo!
With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Expert and experienced, our keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. Our learning tracks are designed for you and your team to tackle the topics that matter most to you. Mix and match sessions amongst the tracks to create your own personalized expo experience!
Be in the company of and share ideas with like-minded contact center professionals, ranging from Supervisors, Managers to Directors, to VP and C-Level attendees, who want to share best practices, solve problems and learn from each other.