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Digital | May 17 - 18
Orlando | October 16 - 19
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Why Attend

A Message from Nate Brown

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Top 6 Reasons to Attend ICMI's Contact Center Expo: A Digital Experience

Number 1
Independent Content

We pride ourselves in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals tailored to the contact center and cx professional industry.

Top Reasons to Attend #2
Community-Focused

Unlike most virtual events, which can feel like consecutive webinars, we invest in delivering a unique, community-focused experience that’s rooted in practical and actionable information and customized networking.

Top Reason to Attend #3
Inspiring Keynotes

Our featured keynotes are dynamic and inspirational who will entertain, inspire, and excite you. You will walk away re-invigorated with new ways of thinking about your career, leadership style, and management approach. You won't want to miss them!

Top Reason to Attend #4
Learning Tracks

With our learning tracks, you can create your own personalized agenda on the topics that matter most. Mix and match with our four learning tracks: boost your culture, customer experience, productivity and operations, and strategy and leadership.

Top Reasons to Attend #5
Sponsored Sessions

Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you. Set up 1-1 meetings to ask questions specific to your needs, attend a Solutions Spotlight to see their software in action, or stop by their virtual booth.

Top Reasons to Attend #6
Content & Product Zone

Visit the content and product zone to gather the latest information on cutting-edge technology, contact center resources, reports, and offers from ICMI and our sponsors. Visit this (free) treasure trove of information during your digital experience this May.

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

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