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Digital Event | April 20-21, 2021
Dallas, Texas | September 7-10, 2021

Sign Up to Be Notified When Registration is Live

Subscribe today and be notified when registration is live for our April 2021 Digital Experience, agenda and speaker updates, and other event announcements!

Digital Standard Pass

  • Pre-show Bonus Workshop with former Disney executive
  • Pre-show Discussion Groups & Content
  • 20 Valuable conference sessions across 4 tracks
  • Video Discussion Groups
  • Virtual Happy Hours
  • On-demand recordings of all sessions through 12/31
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats
  • “Swag bag” of goodies mailed from our sponsors


Complimentary Pass Policy

This pass is for approved end-users only and includes: access to the Expo hall and keynote presentations.   Register Now >

**Digital Standard pass is complimentary for approved end users only and must be pre-approved by the Event Manager.


*Conference passes are available for registrants with customer facing contact centers. ICMI will identify non-exhibiting vendors and/or sales roles upon registration for the event. Those who are determined to be a non-exhibiting vendor and/or having a sales role will be denied access to end-user conference pass pricing and will be subject to denial of pass.


ICMI Contact Center Expo is a trade-only event. You must be 18 years of age and a qualified buyer of call center technology, applications, or products to visit the exhibit hall. If you are considering exhibiting at a future show and would like to view the expo hall for that purpose, please contact John Tatusko at to arrange a meeting.



 Cancellation Policy

If you need to cancel, you may do so through Friday, September 11, 2020 and you will be refunded minus a $10 credit card processing fee. The event platform will open for pre-show networking and activities the week of September 14, 2020 . As such, no refunds are available from September 12, 2020 thru to the event.

Questions? Please call 866.535.8988 or email
Customer Service Support Hours: 8:30am-4:00pm PT, Monday-Friday