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Pre-Event Virtual Training | October 6-7, 2020
Digital Experience Event | October 13-14, 2020
Exhibit Register to Attend

Choose Your Pass

Digital All-Access
Special Price Through July 31:
$199
(Increases to $299 on Aug 1)
Register
Pass includes:
  • Pre-Event Virtual Half-Day and Full-Day Training
  • Virtual Site Tours
  • Pre-show Discussion Groups & Content
  • 20 Valuable conference sessions across 4 tracks
  • Video Discussion Groups
  • Virtual Happy Hours
  • On-demand recordings of all sessions through 12/31
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats
  • “Swag bag” of goodies mailed from our sponsors
Digital Standard Pass
Special Price Through July 31:
$99
(Increases to $199 on Aug 1)
Register
Pass includes:
  • Pre-show Discussion Groups & Content
  • 20 Valuable conference sessions across 4 tracks
  • Video Discussion Groups
  • Virtual Happy Hours
  • On-demand recordings of all sessions through 12/31
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats
  • “Swag bag” of goodies mailed from our sponsors
Keynote & Hall Only Digital Experience
Special Price:
$0
Register
Pass includes:
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats

Keynotes & Hall Only Pass - Complimentary

This pass is for approved end-users only and includes: access to the Expo hall and keynote presentations.   Register Now >

**Expo Hall pass is complimentary for approved end users only and must be pre-approved by the Event Manager. Registration for this pass type closes one week prior to the event.


*Conference passes are available for registrants with customer facing contact centers. ICMI will identify non-exhibiting vendors and/or sales roles upon registration for the event. Those who are determined to be a non-exhibiting vendor and/or having a sales role will be denied access to end-user conference pass pricing and will be subject to denial of pass.


ICMI Contact Center Expo is a trade-only event. You must be 18 years of age and a qualified buyer of call center technology, applications, or products to visit the exhibit hall. If you are considering exhibiting at a future show and would like to view the expo hall for that purpose, please contact John Tatusko at jtatusko@icmi.com to arrange a meeting.

 


 Cancellation Policy

If you need to cancel, you may do so through Friday, September 11, 2020 and you will be refunded minus a $10 credit card processing fee. The event platform will open for pre-show networking and activities the week of September 14, 2020 . As such, no refunds are available from September 12, 2020 thru to the event.

Questions? Please call 866.535.8988 or email ICMIExpoReg@informa.com.
Customer Service Support Hours: 8:30am-4:00pm PT, Monday-Friday

What our Attendees Are Saying

Attendee Testimonials

"This conference was well organized, had excellent speakers, and an engaged audience."


Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."


Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”


Susan Litt
Customer Service Manager , Green Shield Canada

"One of the best conferences I have attended."


Jennifer High
VP Contact Center , Transamerica

“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”


Candace Estanique
Coordinator , Straub Clinic & Hospital

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”


Kelli Detty
Contact Center Supervisor , LES

“The opportunity to learn from others is invaluable. There are so many companies represented, that we are able to learn from each other without worrying about giving away trade secrets! Being able to see how others use their technology is a huge plus- it's nice to hear the challenges others have faced and the creative ways they used the technology.”


Lindsey Weems
Call Center Manager , Pepsi Bottling Ventures

“The conference was well organized and provided a variety of training sessions that I found very valuable. I enjoyed the keynote speakers, as well as being able to discuss best practices with my peers from other call centers.”


Sherri Bramwell
Quality Manager , OptumRx

“Given the opportunity, I will plan to attend again and will encourage others in my area of responsibility to attend as well.”


Sharon Cole
Sr. Analyst , Verizon

“Having the opportunity to learn and share in a variety of settings, whether in a classroom setting that is interactive, networking with peers, or on the exhibit floor by seeing demos and squeezing in another session to take away, culminated into a wonderful experience.”


Steve Wilson
Customer Service Supervisor , Grant & Weber

It was so well orchestrated and organized and it has such a variety of topics to choose from that no matter what your needs or interests are you will find it at the ICMI conference."


Dawn Mangelsen
, DealerTrack Technologies

"It was amazing to be around so many people in the industry. It was exciting and invigorating. To share my perspective and to get so many other perspectives helped me learn and grow."


Jenny Dempsey
, Phone.com

The content was great, the speakers were well prepared and shared relevant information, everything was so well organize and ran so smoothly.


Ruth Hansen
Contact Center Director , TwinStar Credit Union

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”


Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."


Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”


Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."


Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."


Serena Daly
Supervisor, Customer Care Sales and Retention , eHealthInsurance Services, Inc

"The keynote presentations were awesome!"


Suzan Gallion
Vice President , RBFCU

"I became a groupie of Lori Bocklund's sessions because I liked her topics and style of presentation so much. She is a wonderful speaker!"


Liz Hansen
IT Technologist , Medtronic

"I met some really great peers and loved the opportunity to share experiences with them."


Coreen Gaffney
Director, Customer Care Team , The Hanover Group

"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."


Jason Kean
Manager, Service Assurance , AutoTrader.com

"I enjoyed the opportunity to meet others in similar fields or facing similar challenges in their contact centers."


Christine Paeplow
Client Services Manager , Harland Clarke

"The conference sessions were great, and so interactive!"


Mariana Kenny
Quality Assurance Analyst , Entrust Energy

"Lori Bocklund - My favorite presenter in a session - smart, funny and filled with great information. Please keep her on the rotation of speakers at your future conferences."


Jennifer Stowell
Sales Support Supervisor , REI

"I really enjoyed the reception in the exhibit hall as this was a great way to network and see the various products that were available."


Kim Singh
Operations Manager , E-Comm 911

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