Exhibitors

NICE CXone

Booth Number: 501
Website: https://www.nice.com
Twitter: https://twitter.com/NICELtd
LinkedIn: https://www.linkedin.com/company/nice-systems/
Product Categories: Artificial Intelligence, Cloud Solutions, Workforce Optimization/Performance Mgmt

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

8x8

Booth Number: 606
Website: https://www.8x8.com/
Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Product Categories: Artificial Intelligence, Contact Center Resources, Customer Experience

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

RingCentral

Booth Number: 506
Website: https://www.ringcentral.com/

Cognigy, Inc

Booth Number: 500

eGain

Booth Number: 607
Website: http://www.egain.com/
LinkedIn: https://www.linkedin.com/company/egain-corporation
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience, Knowledge Management, Multichannel/Omnichannel Suites, Self-Service Tools

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously.

SecureLogix

Booth Number: 613

Genesys

Booth Number: 706
Website: http://www.genesys.com/
LinkedIn: https://www.linkedin.com/company/genesys/
Product Categories: Artificial Intelligence, Contact Center Hardware, Customer Experience

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

4Shark LLC

Booth Number: 308
Website: https://www.4shark.com.br

ACC Premiere

Booth Number: 519

Aspect

Booth Number: 619
Website: https://www.aspect.com/
LinkedIn: https://www.linkedin.com/company/aspect-software/
Product Categories: Contact Center Resources, Customer Experience, Workforce Optimization/Performance Mgmt

Aspect is a leader in AI-powered Workforce Management, helping contact centers align staffing with demand, improve schedule accuracy, and engage agents to deliver standout customer experiences.
With over 50 years of experience, we combine intelligent forecasting, intraday automation, and real-time insights to help teams make smarter decisions, respond faster, and achieve measurable ROI - often within the first year.
Built to support both workforce leaders and front-line agents, Aspect simplifies complex operations across industries like healthcare, retail, financial services, BPO, and the public sector.
We’re redefining what workforce strategy looks like - putting people at the center, and outcomes at the forefront.
Visit aspect.com to learn more.

Bigly Sales

Booth Number: 408
Website: https://www.biglysales.com

Caller ID Reputation

Booth Number: 703
Website: https://calleridreputation.com/
Twitter: https://twitter.com/CallerIDRep
LinkedIn: https://www.linkedin.com/company/caller-id-reputation/
Product Categories: Contact Center Resources, Phone/Data/Internet, Workforce Optimization/Performance Mgmt

Caller ID Reputation® (CIDR) is the industry's original and leading reputation management provider. We leverage advanced technology and deep industry expertise to help businesses optimize their outbound calling performance and CX for consumer contact over the voice channel. CIDR enables organizations to achieve higher connection rates, support for critical calls, increased ROI, enhanced success on the phone channel, and operational excellence.

With nearly 65 million flags identified to date, CIDR identifies negative labels across the major carriers, data sources, and mobile call-blocking apps on both operating systems (iOS and Android). We provide a complete view of your number health and a path towards solving mislabelling issues through remediation services.

From dial to answer, our products and services optimize every step of a business's outbound efforts. Let's take control of your reputation. Monitor, Manage, and Mitigate with Caller ID Reputation.

Learn more at calleridreputation.com.

CloudHesive

Booth Number: 712
Website: http://www.cloudhesive.com
LinkedIn: https://www.linkedin.com/company/cloudhesive
Product Categories: Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites

CloudHesive – Empowering Contact Centers with ConnectPath CX powered by Amazon Connect

CloudHesive is a Premier AWS Partner with presence in the United States and Latin America. We specialize in accelerating digital transformation through cloud migrations, infrastructure modernization, generative AI, managed services on AWS and Contact Centers Solutions.

Our CCaS Platform, ConnectPath CX powered by Amazon Connect, extends Amazon Connect capabilities with enhanced omnichannel experiences, productivity tools, advanced analytics, and GenAI.

ConnectPath CX enables organizations to transform their customer service operations with agile, scalable, and secure solutions—reducing operational costs while improving both agent and customer experiences.

Our certified team designs, implements, and manages cloud-based contact center environments, integrating generative AI, automation, and professional services tailored to each industry.

With over 20 AWS-validated competencies and a strong presence across industries like Education, financial services, healthcare, retail, telecomunications and government, CloudHesive is the ideal partner to modernize your contact center on AWS.

ContactCenterPRO Consulting

Booth Number: 708
Website: https://www.CCProConsulting.com
Product Categories: Artificial Intelligence, Cloud Solutions, Contact Center Resources, Customer Experience, Outsourcing

ContactCenterPRO Consulting takes the guesswork out of contact center decisions. With over 30 years of experience on the frontlines of customer service and technology, we know how to cut through vendor noise and find solutions that actually work for your business. Whether you’re exploring CCaaS, UCaaS, WFM, AI, or outsourcing, our team simplifies the process with proven scorecards, RFP frameworks, and vendor negotiations — ensuring you get the best technology, the right partners, and the strongest pricing.
What makes us different? Our consulting is 100% free. We’re vendor-agnostic, meaning our sole agenda is to ensure your success. We shield you from sales pressure, guide you step by step, and keep projects moving from discovery through deployment.
From Fortune 300 enterprises to fast-growing firms, clients trust ContactCenterPRO to deliver clarity, savings, and lasting customer experience results.

Content Guru

Booth Number: 300

Cresta.ai

Booth Number: 512
Website: http://www.cresta.com
Product Categories: Artificial Intelligence, Customer Experience, Multichannel/Omnichannel Suites

DialedIn

Booth Number: 513
Website: https://www.getdialedin.com
LinkedIn: https://www.linkedin.com/company/getdialedin
Product Categories: Agent Desktop Software, Contact Center Resources, Multichannel/Omnichannel Suites

DialedIn provides innovative call center software designed to boost agent productivity and profitability. Our ultimate goal is to streamline operations, enhance customer engagement and ensure seamless scalability for your business.

Helpfeel

Booth Number: 413
Website: https://www.helpfeel.com
LinkedIn: https://www.linkedin.com/company/helpfeel-inc/
Product Categories: Customer Experience, Knowledge Management, Self-Service Tools

Helpfeel delivers tightly optimized self-service results for customers and employees. Users get what they want on the first try and the first result in 95% of cases, across hundreds of deployments and all major industries. Helpfeel's optimal results are powered by Intent Prediction (patented August 2022), white-glove optimization, and a suite of AI tools that are verifiably accurate.

IQ Ventures

Booth Number: 401
Website: https://www.iqventures.com

Laivly

Booth Number: 514
Website: https://laivly.com/

Language Services Associates

Booth Number: 715
Website: https://lsa.inc
LinkedIn: https://www.linkedin.com/company/language-services-associates/
Product Categories: Artificial Intelligence, Speech & Language Services

Language Services Associates (LSA) is a leading full-service language service provider (LSP) offering interpretation, translation, and AI-powered language solutions in nearly 300 languages.
LSA’s solutions include Over the Phone Interpretation (OPI), Video Remote Interpretation (VRI), Onsite Interpretation (OSI), Translation and Localization, American Sign Language (ASL), Language Assessments and Testing, and advanced AI solutions including AI Interpretation, AI Machine Translation+, and AI Video Translation and Dubbing. These solutions are complemented by LSA’s proprietary technology and seamless integration with telehealth platforms, video conferencing systems, and electronic health records, guaranteeing ease of use and accessibility across all modalities. Backed by a network of 7,000+ vetted linguists, LSA provides accuracy, cultural competence, and 24/7/365 availability with over 99.9% uptime reliability.
As one of the largest privately owned language service providers in the U.S., LSA combines human expertise with secure, integrated technology to help organizations improve outcomes, meet compliance requirements, and build inclusive multilingual experiences.

Level AI

Booth Number: 302
Website: https://thelevel.ai/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Quality Monitoring & Coaching

MiaRec, Inc.

Booth Number: 713
Website: https://www.miarec.com/
LinkedIn: https://www.linkedin.com/company/miarec/

MiaRec is an AI-native conversation intelligence platform that transforms everyday conversations into actionable business insights.
MiaRec automatically analyzes conversations to surface customer experience and business insights, showing organizations what’s working, where customers are at risk, and where revenue opportunities are being missed—without surveys, analysts, or complex reporting tools.
Our solutions include:
•AI Auto QA – Automates conversation reviews to improve consistency and efficiency.
•AI CX Insights – Provides survey-free metrics (CSAT, NPS, Effort Score), highlights customer issues early, and detects churn risk.
•AI Revenue Insights – Uncovers missed sales and identifies areas for revenue growth.
•Ask AI Analyst – A natural-language interface that delivers direct, evidence-backed answers to business questions from conversation data.
Headquartered in Silicon Valley, MiaRec partners with enterprises and solution providers across healthcare, financial services, insurance, retail, and other industries to deliver practical AI-powered intelligence that drives measurable outcomes.

MPlus

Booth Number: 306
Website: https://www.mplusgroup.eu
LinkedIn: https://www.linkedin.com/company/mplusofficial
Product Categories: Artificial Intelligence, Contact Center Resources, Multichannel/Omnichannel Suites

Mplus is a solution-led company operating in 40+ countries, delivering customer experience, automation, real-time intelligence, and multilingual support through our proprietary platforms. We don’t offer SaaS! We design complete solutions that blend AI-driven efficiency with the empathy and expertise of our people across the USA and Europe.

In the past year alone, our people and platforms earned us 15+ global awards, 1st Place in the Microsoft AI Competition, and recognition across five leading industry quadrants. From our Agentic AI CCaaS platform to our Agentica RPA, we integrate real-time coaching, Live Voice Translation employee copilots and more to help brands move faster, smarter, and more human.

At Mplus, we want to make clear. We don’t run call centers; we build communities where people and technology create legacies, not logos.

QuestBlue

Booth Number: 507
Website: https://questblue.com/
LinkedIn: https://www.linkedin.com/company/questblue/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Phone/Data/Internet

QuestBlue has been committed to being a leading provider of Wholesale Voice Services since 2007. We have supplied our customers with more than just SIP Trunks, PBX systems, or telephones. We have been a business partner & a trusted provider!

Redial BPO

Booth Number: 419
Website: https://redialbpo.com/
LinkedIn: https://www.linkedin.com/company/redial-bpo/
Product Categories: Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Customer Experience, Outsourcing, Social Media / Chat / Mobile Support

Redial BPO is a full-service nearshore and offshore contact center and BPO with operations in South Africa, Mexico, Costa Rica, the USA, and the Philippines. We serve various industries by providing services such as inbound and outbound sales, customer service, collections, technical support, and more — all handled through voice, email, chat, and social media channels.
At Redial, our main focus is to combine people, processes, and technology to deliver high levels of customer experience to all our clients.
We believe in becoming an extension of your company and acting as your brand ambassador through every one of our Redialers, helping you achieve your business goals.
As part of our value-added services, we offer speech and sentiment analytics through our proprietary AI technology, along with AI training tools and an AI nesting environment, all designed to enhance agent performance and positively impact your results.

ReflexAI

Booth Number: 520
Website: https://www.reflexai.com/
LinkedIn: https://www.linkedin.com/company/reflexai/
Product Categories: Artificial Intelligence, Quality Monitoring & Coaching, Training, on-site or virtual

ReflexAI provides AI-powered conversation simulations and QA tools for contact centers. Our platform helps agents build skills through hyper-realistic practice, improve interaction quality, and streamline QA with real-time analytics. We partner with healthcare, government, and customer service organizations to enhance team performance and outcomes.

Symphony Placements

Booth Number: 309
Website: https://www.symphonyplacements.com
Product Categories: Employee Services/Benefits, Human Resource and/or Recruitment Tools, Outsourcing

Staffing and Hr solutions company (Nationwide)

UJET, Inc.

Booth Number: 701
Website: https://ujet.cx/
LinkedIn: https://www.linkedin.com/company/ujetcx/
Product Categories: Artificial Intelligence, Contact Center Resources, CRM Solutions

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world

VoiceraCX.ai

Booth Number: 714
Website: https://www.voiceacx.ai

Whatfix Inc

Booth Number: 420
Website: https://www.whatfix.com
Twitter: https://www.twitter.com/whatfix
LinkedIn: https://www.linkedin.com/company/whatfix/
Product Categories: Artificial Intelligence, Customer Experience, Training, on-site or virtual

Whatfix is advancing the “userization” of enterprise technology by empowering organizations to maximize the ROI of their digital investments across the application lifecycle. With its flagship product, Mirror, a GenAI simulation training platform, employees master complex systems and critical conversations using AI-powered interactive simulations and conversational roleplay in a completely safe, risk-free environment.
Alongside Mirror, Whatfix’s enterprise-grade suite includes its Digital Adoption Platform (DAP) and no-code Analytics, delivering AI-powered, just-in-time guidance and actionable insights across web, desktop, and mobile applications. Together, these solutions help enterprises simplify complex processes, accelerate time-to-proficiency, and drive measurable business outcomes.
With a presence across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ global enterprises, including 80+ Fortune 500s across industries such as Banking, Financial Services, Insurance, Lifesciences, Technology and Contact Centres.

Zoho

Booth Number: 415
Website: https://www.zoho.com/