Local Contact Center Tours

No one offers the best variety of contact center tours than Contact Center Expo. Many attendees have cited these tours as the perfect complement to their conference experience. We’re certain you’ll agree!

"The site tours were invaluable from the perspective of gaining insight on operations. They also provided some networking opportunities. The host companies were engaging and receptive to questions."
- Christopher Pinney, Navy Federal Credit Union

Monday Morning Tours (choose one): 8:30 AM - 12:00 PM

TOUR AM1: Carnival Cruise Line - THIS TOUR IS FULL

TOUR AM2: Hard Rock Stadium

Hard Rock Stadium is home to the Miami Dolphins, University of Miami, the Miami Open and host of the 2020 Super Bowl. This tour will take you through the stadium where you can see the array of customer experiences as well as learn firsthand how the Hard Rock Stadium team delivers exceptional service from the Guest Relations team as well as the Membership Experience team.

Monday Afternoon Tours (choose one): 1:00 PM - 4:30 PM

TOUR PM1: Carnival Cruise Line - THIS TOUR IS FULL

TOUR PM2: Hard Rock Stadium

Thursday Tour Package (both tours): 8:30 AM - 5:00 PM

Post-4: Full Day Tour - Carnival Cruise Line & Hard Rock Stadium -- TOUR IS FULL

Carnival Cruise Line, part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World's Most Popular Cruise Line®" with 26 ships operating three- to 24-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Cuba, Europe, Australia, New Zealand, the Pacific Islands and Southeast Asia. The line currently has three new ships scheduled for delivery – Carnival Panorama™ in 2019, Mardi Gras in 2020 and an as-yet-unnamed ship in 2022.

Hard Rock Stadium is home to the Miami Dolphins, University of Miami, the Miami Open and host of the 2020 Super Bowl. This tour will take you through the stadium where you can see the array of customer experiences as well as learn firsthand how the Hard Rock Stadium team delivers exceptional service from the Guest Relations team as well as the Membership Experience team.

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES