Booth Number: 705,804
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Experience, Long Distance Phone Service, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support, Training, on-site or virtual, Workforce Optimization/Performance Mgmt
ICS customer service heroes help clients deliver an easy customer journey. Customer experience is at the core of every company’s value. ICS has the knowledge to reduce operational costs, improve productivity, and the wisdom to contribute to a company’s market value. Since 2007, ICS has been designing, installing, and supporting CX solutions, driving customer engagement and making agents happy through best-in-class AI, Omnichannel, and Automation solutions.