Exhibitors

8x8

Website: https://www.8x8.com
Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8/mycompany/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Employee Benefits, Incentives/Gamification, Long Distance Phone Service, Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, Training, on-site or virtual, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience, Knowledge Management

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications with the leading combined contact center, voice, video, chat, and API cloud platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and transform their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Anexinet

Website: http://www.anexinet.com
Twitter: https://www.twitter.com/anexinet
LinkedIn: https://www.linkedin.com/company/anexinet

From intelligent, full-stack engagement strategies and solutions to modern, secure infrastructure products and services, Anexinet focuses on technology-enabled business transformation that drives value. For over two decades, Anexinet has helped companies worldwide solve their most complex challenges—from engaging front-end interactions to dependable back-end solutions. Anexinet’s record of client success springs from a culture rooted in thought leadership and delivery excellence. For more information, please visit www.anexinet.com or follow Anexinet on Twitter or LinkedIn.

Balto

Website: https://balto.ai/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Contact Center Resources, Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt, Artificial Intelligence, Customer Experience

Balto is for the contact centers of the future. Our software guides your agents to say the right thing on every call. Top-performing contact centers trust Balto's AI to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance and coaching. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.

Edify

Website: https://www.edify.cx/
Twitter: https://twitter.com/edifycx
LinkedIn: https://www.linkedin.com/company/edifycx
Product Categories: Agent Desktop Software, Cloud Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Employee Benefits, Incentives/Gamification, Long Distance Phone Service, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt, Customer Experience

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center.

Genesys Cloud Services

Website: http://www.genesys.com/

Geomant

Website: http://www.geomant.com/
Twitter: https://twitter.com/GeoUC
LinkedIn: https://www.linkedin.com/company/geomant
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Cloud Solutions, Contact Center Resources, Human Resource and/or Recruitment Tools, Customer Experience

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

Google, LLC

Website: https://chromeenterprise.google/os/
LinkedIn: https://www.linkedin.com/showcase/chrome-enterprise/
Product Categories: Cloud Solutions, Contact Center Hardware, Contact Center Resources, Workforce Optimization/Performance Mgmt

Chrome OS is a cloud-first solution built to support modern workforces. Cloud profiles, regular background updates, and access to popular productivity and video conferencing apps helps employees work effectively from anywhere. Lower total cost of ownership, multiple layers of security, and ease of management free IT to have more impact. With updates every four weeks that happen in the background, devices stay up to date and secure without causing employee downtime. Chrome OS keeps modern workers connected and productive, whether they’re a frontline worker or knowledge worker, in office or remote.

Hammer

Website: https://www.infovista.com/

Khoros

Website: https://khoros.com/
Twitter: https://twitter.com/Khoros
LinkedIn: https://www.linkedin.com/company/khoros/

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally and locally as one of the Best Places to Work, Khoros has 11 offices globally and Vista Equity Partners is its lead investor.

Contacto

Website: http://www.plivo.com/

Regal Voice

Website: https://www.regalvoice.com

Salesforce

Website: https://www.salesforce.com/
Product Categories: Cloud Solutions, Contact Center Resources, Employee Services/Benefits, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt, Customer Experience

Service Cloud is the world's most complete and connected service platform. Built on Salesforce Customer 360, it brings together customer service, field service, and employee service together on one platform with AI and automation to engage with customers across every service channel. This allows companies to grow lifelong customers by creating experiences that are connected, personalized, and human.

Starbucks Coffee Company

Website: https://www.starbucks.com

UJET

Website: https://ujet.cx/
Twitter: https://twitter.com/ujetcx
LinkedIn: https://www.linkedin.com/company/ujetcx
Product Categories: Agent Desktop Software, Cloud Solutions, Artificial Intelligence, Customer Experience

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Learn more at www.ujet.cx.

Verint

Website: https://www.verint.com
Twitter: https://twitter.com/Verint
LinkedIn: https://www.linkedin.com/company/verint
Product Categories: Analytics Software/Customer Analytics, Contact Center Resources, Human Resource and/or Recruitment Tools, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Verint
The Customer Engagement Company™
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.