Exhibitors

NICE CXone

Booth Number: 605
Website: http://www.niceincontact.com

8x8

Booth Number: 513
Website: https://www.8x8.com
Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8/mycompany/
Product Categories: Agent Desktop Software, Artificial Intelligence, Cloud Solutions, Contact Center Hardware, Phone/Data/Internet, Social Media / Chat / Mobile Support

8x8 is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), eliminating the silos between UC and CC. 8x8 XCaaS is the only integrated platform for contact center, voice, video meetings, team chat, and CPaaS embeddable APIs. Unlike multi-vendor environments, 8x8 XCaaS provides platform-wide reliability, lowers costs, boosts employee productivity and customer engagement, and delivers intelligence through AI-powered experiences and insights. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Genesys

Booth Number: 613
Website: http://www.genesys.com/

Sprinklr, Inc.

Booth Number: 405
Website: https://www.sprinklr.com
Product Categories: Contact Center Resources, Customer Experience, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

Bright Pattern

Booth Number: 510
Website: https://www.brightpattern.com/

REGAL

Booth Number: 412
Website: https://www.regal.io
LinkedIn: https://www.linkedin.com/company/regal-io/mycompany/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Artificial Intelligence

Regal is the AI-Enabled B2C Sales Platform. Build the highest-answering, best-converting sales funnel to hit your growth goals.

TALK MORE, SELL MORE.

Cognigy, Inc

Booth Number: 313
Website: https://www.cognigy.com/
Twitter: https://twitter.com/cognigy
LinkedIn: https://www.linkedin.com/company/cognigy/
Product Categories: Artificial Intelligence, Contact Center Resources, Customer Experience

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional customer service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.

Content Guru

Booth Number: 204
Website: http://www.contentguru.com/
Twitter: https://twitter.com/cgchirp
LinkedIn: https://www.linkedin.com/company/content-guru/
Product Categories: Artificial Intelligence, Cloud Solutions, Contact Center Hardware, CRM Solutions, Customer Experience, Multichannel/Omnichannel Suites, Phone/Data/Internet, Self-Service Tools, Social Media / Chat / Mobile Support

Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm cloud services are used by over 1000 large-enterprise and public-sector organizations in over 50 countries, and trusted for mission-critical applications by major organizations, such as AXA, the NHS, Rakuten and US Government.

Hiya

Booth Number: 306
Website: https://hiya.com/https://www.hiya.com/
Twitter: https://twitter.com/Hiya
LinkedIn: https://www.linkedin.com/company/hiyainc/mycompany/verification/
Product Categories: Analytics Software/Customer Analytics, Customer Experience, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

ZOOM

Booth Number: 704
Website: https://zoom.us/
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Agents Only

Booth Number: 421
Website: https://www.agentsonly.com
Twitter: https://twitter.com/agentsonly
LinkedIn: https://www.linkedin.com/company/agentsonly/
Product Categories: Cloud Solutions, Human Resource and/or Recruitment Tools, Outsourcing

Our mission is to empower agent autonomy with advanced technology.
We are all about our global community of GigCx agents and have developed one of the world’s leading contact center platforms to help them improve their lives. In turn, our clients benefit from the result of happier people serving their customers.

American Customer Care

Booth Number: 411
Website: http://www.americancustomercare.com/

Arbeit Software

Booth Number: 319
Website: https://www.arbeitsoftware.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Long Distance Phone Service, Multichannel/Omnichannel Suites, Phone/Data/Internet

We’re nerds revolutionizing the way you communicate with consumers, for the better.

Assembled

Booth Number: 420
Website: https://www.assembled.com

Bill Gosling Outsourcing

Booth Number: 419
Website: http://www.billgosling.com/
Twitter: https://twitter.com/bgocareers
LinkedIn: https://www.linkedin.com/company/bill-gosling-outsourcing/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Contact Center Resources, Customer Experience, Customer Satisfaction Surveys (NPS, VOC, etc), Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Speech & Language Services

Experts in Outsourcing, Accounts Receivable Management, Quality Assurance and Customer Service since 1955, we soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock.

CCT Solutions

Booth Number: 209
Website: http://www.cct-solutions.com/en/
Twitter: https://www.twitter.com/cctsolutions.com
LinkedIn: https://www.linkedin.com/company/cctsolutions
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions

Solutions and expertise for your success
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

Deepgram

Booth Number: 621
Website: http://www.deepgram.com
Twitter: https://twitter.com/DeepgramAI
LinkedIn: https://www.linkedin.com/company/deepgram/
Product Categories: Artificial Intelligence, Contact Center Resources, Speech & Language Services

Deepgram is a foundational AI company developing the essential building blocks for Language AI. We give any developer access to the fastest, most accurate transcription and language understanding models with just an API call. Learn more at deepgram.com.

Dialpad

Booth Number: 314
Website: https://www.dialpad.com/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Cloud Solutions

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. We’ve designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Visit dialpad.com to learn more.

Etech Global Services

Booth Number: 321
Website: https://www.etechgs.com
LinkedIn: https://www.linkedin.com/company/etech-global-services/
Product Categories: Analytics Software/Customer Analytics, Outsourcing, Quality Monitoring & Coaching

Etech delivers next generation BPO (contact Center) solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.

EvaluAgent

Booth Number: 812
Website: https://www.evaluagent.com/
Twitter: https://twitter.com/evaluagent
LinkedIn: https://www.linkedin.com/company/evaluagent/
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Training, on-site or virtual

EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Center Agents have better conversations with customers. Built by former QA leaders, EvaluAgent’s Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform. Trusted by businesses around the world, EvaluAgent is well placed to help Contact Centers of all sizes transform their approach to Quality Assurance for the good of their agents, their customers and their wallets.

Fonolo

Booth Number: 315
Website: https://fonolo.com/

Hammer

Booth Number: 811
Website: https://www.hammer.com/
LinkedIn: https://www.linkedin.com/company/hammer-empirix/
Product Categories: Contact Center Resources, Customer Experience, Multichannel/Omnichannel Suites

Hammer provides scalable, on-demand, automated end-to-end testing and monitoring solutions across voice and digital self-services customer service journeys for contact center systems. Designed to reduce operational risk and costs, and drive service innovation, Hammer quickly pinpoints performance issues and defects that impact CX during the lifecycle of customer interactions. Whether that's supporting next-gen CCaaS technologies, migration to the cloud or an alternative contact center platform.

Happitu

Booth Number: 318
Website: https://www.happitu.com
LinkedIn: https://www.linkedin.com/company/happitu/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Quality Monitoring & Coaching

Happitu is a speech analytics and agent workflow / scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience.

ICS

Booth Number: 705,804
Website: https://www.ICS.cx
LinkedIn: https://www.linkedin.com/company/interactive-capture-systems
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Experience, Long Distance Phone Service, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Social Media / Chat / Mobile Support, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

ICS customer service heroes help clients deliver an easy customer journey. Customer experience is at the core of every company’s value. ICS has the knowledge to reduce operational costs, improve productivity, and the wisdom to contribute to a company’s market value. Since 2007, ICS has been designing, installing, and supporting CX solutions, driving customer engagement and making agents happy through best-in-class AI, Omnichannel, and Automation solutions.

Journeyfront

Booth Number: 719
Website: https://www.journeyfront.com/

Krisp.ai

Booth Number: 304
Website: https://krisp.ai/
Twitter: https://twitter.com/krispHQ
LinkedIn: https://www.linkedin.com/company/krisphq/
Product Categories: Artificial Intelligence, Customer Experience, Speech & Language Services

Krisp maximizes the productivity and impact of every conversation by eliminating noise distractions, increasing the fidelity of voice communication, localizing accents of offshore call center agents, transcribing calls and surfacing analytics from every voice interaction. Unlike other solutions, Krisp works with any software or hardware configuration in a private and discreet way.

MCI

Booth Number: 521
Website: https://www.onbrand24.com

PingPlotter

Booth Number: 708,711
Website: https://www.pingplotter.com/
Twitter: https://twitter.com/PingPlotter
Product Categories: Customer Experience, Phone/Data/Internet, Workforce Optimization/Performance Mgmt

PingPlotter constantly monitors internet connections for your remote workforce, so you know instantly if there’s a problem. Your contact center can find and fix issues faster — reducing internet downtime and maximizing agent productivity. We make internet troubleshooting suck less!

Book a meeting with us for a chance to win a $250 Amazon gift card! And ask Steven in Booth #708 about our new contact center price bundle.

Premier BPO

Booth Number: 418
Website: https://www.premierbpo.com/
Twitter: https://twitter.com/PremierBPO
LinkedIn: https://www.linkedin.com/company/premier-bpo-inc/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Experience, Multichannel/Omnichannel Suites, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Speech & Language Services, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Premier BPO seeks to be a seamless extension of its client’s business processes. This is done by immersing itself in the client’s values and objectives and by providing dedicated resources that serve as a blended workforce within the client’s organization. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.

ShyftOff

Booth Number: 320
Website: https://www.shyftoff.com
Product Categories: Contact Center Resources, Human Resource and/or Recruitment Tools, Outsourcing

ShyftOff is a flexible, on-demand contact center platform that matches businesses with the best CX talent. We make it easier for businesses to scale up or scale down their contact center operations to meet supply demand and surge response. We are revolutionizing the traditional contact center model by allowing businesses to staff contact centers on-demand with the top US talent–without the overhead of HR, workforce management, or recruiting.

Our partners see an average savings of 35% when compared to what they spend in-house or with their BPO partners.

Tethr

Booth Number: 519
Website: https://www.tethr.com/
Twitter: https://www.twitter.com/Tethr_io
LinkedIn: https://www.linkedin.com/company/wearetethr/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Quality Monitoring & Coaching

Tethr is an AI-powered conversation intelligence platform that turns unstructured customer conversation data into actionable insights, allowing contact centers to automate their QA, improve agent performance, combat churn, reduce operational costs and identify new business opportunities. It gives contact center and CX leaders a 360-degree view of every customer interaction, regardless of channel (phone, chat, email, or service ticket). Backed by over a decade of customer service and experience research, Tethr delivers easy-to-read reports and dashboards that empower contact center leaders to track and meet their goals, including reducing average handle time, improving first-call resolution, and increasing customer satisfaction. Industry leaders in financial services, insurance, consumer services, and more use Tethr to build a better customer experience. To learn more, visit tethr.com.

Time Doctor

Booth Number: 818
Website: https://www.timedoctor.com
Twitter: https://twitter.com/manageyourtime
LinkedIn: https://www.linkedin.com/company/time-doctor
Product Categories: Agent Desktop Software, Outsourcing, Workforce Optimization/Performance Mgmt

Time Doctor is a renowned leader in the sphere of desktop and workflow analytics solutions, tailor-made for the dynamic needs of contact centers.

It is an intuitive platform designed to enable contact center teams to handle their time better, accelerate productivity, and accurately log working hours. Acknowledged for its superb performance, Time Doctor is the choice of many contact centers across the globe.

It offers crystal-clear insights into everyday workflow management, fostering productivity and efficiency. Aiding in time optimization and process enhancement, it ensures teams can focus on what matters most - providing quality customer interactions.

Time Doctor isn't just a tool but a catalyst transforming the way contact centers function, one efficient work hour at a time.

Venn

Booth Number: 819
Website: https://www.venn.com/

Veridas Digital Authentication Solutions USA, LLC

Booth Number: 810
Website: https://www.veridas.com

Verint Americas

Booth Number: 305
Website: https://www.verint.com/
Twitter: https://www.twitter.com/Verint
LinkedIn: https://www.linkedin.com/company/verint/
Product Categories: Customer Experience, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

Verint® helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and artificial intelligence (AI) to maximize CX automation.

Vision Point Systems

Booth Number: 312
Website: https://visionpoint.systems/
Twitter: https://twitter.com/visionpointsys
LinkedIn: https://www.linkedin.com/company/visionpointsys
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Customer Experience, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

Vision Point Systems is a software and engineering consulting company serving both commercial and government clients. Our mission is to provide comprehensive communication tools for businesses that solve problems in real-time. We're inspired by our vision to improve communication between organizations and their customers. We are a team made up of experts and we pride ourselves on constantly working together to learn new skills and improve our offerings for our customers.

Vistio

Booth Number: 805
Website: https://www.vistio.io

VXI Global Solutions

Booth Number: 619
Website: http://www.vxi.com

World Connection

Booth Number: 807
Website: https://worldconnection.com/
LinkedIn: https://www.linkedin.com/company/worldconnectionbpo
Product Categories: Customer Experience, Outsourcing, Social Media / Chat / Mobile Support

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

Zenarate

Booth Number: 205
Website: https://zenarate.com/

ZIZO Technologies

Booth Number: 307
Website: https://playzizo.com/

Zoho Desk

Booth Number: 207
Website: https://www.zoho.com/