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Conference Advisory Board

contact center strategic advisory board

ICMI is proud to support a Conference Advisory Board comprised of industry thought leaders, practitioners and solution providers. We work with this board to:

  • Keep closer tabs on customer insights and contact center market developments as they arise.
  • Ensure our content offerings are aligned with industry best practices and our products evolve at pace to serve the community.
  • Grow industry relationships and our network.

ICMI champions contact centers and their people, and our mission is to make both better every day. This board helps us deliver on this mission and we value the contributions these experts make to the industry.

Be sure to look for their insights in our Contact Center Insider Newsletter, meet them at our virtual and live events, and get to know them below.

For inquiries regarding this board, please contact: [email protected]



2025 ICMI Conference Advisory Board


Mike_Aoki

Mike Aoki

President

Reflective Keynotes Inc.


Steve_Campbell

Steve Campbell

President

Team Rebus


Steve_Campbell

Jarrod Davis

Sr. Product Marketing Manager

Cognigy


Steve_Campbell

Khalil Karim

CEO & Founder

System Fresh Consulting


Karin_Martin

Karin Martin

Assistant Vice President Operations

Arbella Insurance Group


Eric Mackowitz

Eric Mackowitz

Assistant Vice President

Amica Insurance


Karin_Martin

Aleasha McDaniel

AVP- Director of Contact Center

STCU


Paul_Richardson

Paul A. Richardson

President and CEO

Zeiders Enterprises, Inc.


Justin_Robbins

Justin Robbins

Founder & Principal Analyst at Metric Sherpa


Josh_Streets

Josh Streets

ICMI Business Associate

CEO & Founder, QX Now


Amas_Tenumah

Amas Tenumah

Podcast Host, Author, and Speaker


Scott_Whitely

Scott Whitely

Senior Director

Customer Experience, Agero


Karin_Martin

Jenn Walls

VP, Customer and Partner Experience

Pathward Tax