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ICMI Events

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ICMI Contact Center Demo

November 12-14, 2018 | Red Rock Resort, Las Vegas

With the largest network of your peers and the most comprehensive contact center instruction, ICMI Contact Center Demo  is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Produced by ICMI (the leading authority on contact centers) this event is developed BY the industry, FOR the industry through an independent advisory board – guaranteeing a multi-faceted, impartial educational program featuring the timely and topical issues that are facing the industry today.


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ICMI Contact Center Expo

May 13 - 16, 2019 | The Diplomat Resort, Ft. Lauderdale/Hollywood, FL

Contact Center Professionals trust the ICMI brand and  know they can rely on ICMI to deliver the most comprehensive, credible, and unbiased program.  ICMI’s commitment to publishing a fully vetted program, confirmed speakers and the highest quality of customer service is the reason ICMI has been the most sought after knowledge source for over 30 years. Contact Center Expo includes 4 full days of workshops, local contact center tours, case studies, training, and discussions on a comprehensive selection of contact center-specific topics, all taught by leading industry experts. You’ll also find valuable networking opportunities, inspiring keynote speakers, and the latest technologies and services from top industry vendors in the expo hall.

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ICMI Training Symposiums

Visit SiteIf you're a call center professional looking to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials - ICMI Training Symposiums are the place to be.

Las Vegas ICMI Contact Center Training Symposium
Las Vegas ICMI Contact Center Training Symposium

LAs Vegas

March 25-28, 2019

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