ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.



Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

Stay Informed On All 2022 Events

Sign Up to Receive Notifications

ICMI events offer contact center professionals the chance to gather – as an industry collective – to tackle the challenges and opportunities of the contact center.

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of:  the knowledge you gain at an ICMI event will help you move your contact center forward.

Event Highlights

  • Content-rich program
  • Key learning tracks
  • Networking opportunities
  • Insightful keynotes
  • Games & prizes

Sign Up to Receive

  • All the latest event announcements (digital and live)
  • Discount offers for ICMI events
  • Exclusive content downloads
  • Notifications about the Global Contact Center Awards

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us