Events

Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

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ICMI's Contact Center Expo

Omni Orlando Resort at Championsgate

October 24 - 27, 2022

ICMI's Contact Center Expo is back in-person in sunny Orlando, FL, October 24-27! Be there as contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2023 and beyond that will enable positive growth and change in our industry and beyond.

Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo!

Act now to save with Super Early Bird pricing - rates increase on July 8th!

With multiple pass options, there’s something for every role and every contact center.

Live event images

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us

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ICMI events offer contact center professionals the chance to gather – as an industry collective – to tackle the challenges and opportunities of the contact center.

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure the knowledge you gain at an ICMI event will help you move your contact center forward.

2022 ICMI Events

Event highlights:

Content-rich program

Key learning tracks
Networking opportunities
Insightful keynotes
Games & prizes

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