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Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

ICMI Virtual Summit

May 15, 2024

We are pleased to announce ICMI’s Contact Center Expo: A Digital Experience for 2024. This free, one-day virtual summit is designed for contact center professionals and will take place on Wednesday, May 15th, 2024.

ICMI’s Contact Center Expo: A Digital Experience is designed specifically for contact center and customer service professionals to arm them with the tools, knowledge and connections that will advance their performance and career. Unlike most virtual events which can feel like consecutive webinars, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actionable information and customized networking. 


The event features independent content brought to you by practitioners and industry thought leaders who remain on the cusp of the latest trends, technologies, and topics. 


You won’t want to miss this jam-packed program!


Interested in Sponsoring ICMI Virtual Summit? Email us at [email protected].

ICMI's Contact Center Expo

Loews Royal Pacific Resort

October 21 - 24, 2024

ICMI's Contact Center Expo is back in sunny Orlando, FL, October 21 - 24! Be there as contact center industry professionals gather together—as an industry collective—to tackle the challenges and opportunities for 2024 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo!

With multiple pass options, there’s something for every role and every contact center. 

Why Attend Passes & Pricing Group Registration Hotel & Travel

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us

Stay Informed On All 2024 Events

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Quality is the backbone of ICMI's Contact Center Expo live and digital events. We aim to bring you conferences that leave you with newfound confidence, increased knowledge, and excitement to improve your career and your contact center.

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  • All the latest event announcements (digital and live)
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  • Call for Speaker invitation

Event highlights:

  • Content-rich program
  • Key learning tracks
  • Networking opportunities
  • Insightful keynotes
  • Games & prizes

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us