Chat with us, powered by LiveChat


Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

October 12-15 | Sheraton Dallas | Dallas, TX

ICMI Contact Center Expo is the highest rated event in the industry with the largest network of your peers.  Our reputation for vetting speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry. Contact center professionals trust the ICMI brand and  know they can rely on us to deliver the most comprehensive, unbiased program.

Interested in Exhibiting? Download the Prospectus.

October 12-14, 2020 | Dallas, TX

Connections start with conversations. And there’s no better place to start a conversation than at Contact Center Connections. This is where you’ll find more opportunities to connect at every turn-in our conference program, throughout the exhibit hall and through your interactions with fellow attendees.


Interested in Exhibiting? Download the Prospectus.

Training symposiums are your chance to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials. These focused, instructor-led classroom training sessions feature an intimate environment and peer-to-peer networking.