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Events

Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

ICMI's Contact Center Expo: A Digital Experience

April 27 - 28, 2022

If you have not have been impressed by digital events, you haven't been to an ICMI digital experience! ICMI has designed a virtual environment that focuses on engagement, relevance of content, and intelligent matchmaking.

From interactive discussion groups facilitated by dynamic industry insiders to content that supports the trending topics of the day (managing/hiring/engaging work from home staff, integrating automation/AI/chatbots, driving more performance from your operations, people and systems, and improving the customer experience), to employing AI to connect you with those who have similar interests, ICMI will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired.

Free registration available until February 25, 2022.

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us

ICMI's Contact Center Expo

Omni Orlando Resort at Championsgate

October 24 - 27, 2022

Get notified when registration opens for our live event. Join other contact center professionals as we gather in sunny Orlando, Florida.

We can't wait to see you this October!

Live event images 

Sign up to receive:

  • All 2022 event announcements
  • Discount offers for ICMI events
  • Exclusive content downloads
  • Notifications about the Global Contact Center Awards
  • Call for Speakers

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us

Stay Informed On All 2022 Events

Sign Up to Receive Notifications

ICMI events offer contact center professionals the chance to gather – as an industry collective – to tackle the challenges and opportunities of the contact center.

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure the knowledge you gain at an ICMI event will help you move your contact center forward.

2022 ICMI Events

Event highlights:

  • Content-rich program
  • Key learning tracks
  • Networking opportunities
  • Insightful keynotes
  • Games & prizes

Sign up to receive:

  • All the latest event announcements (digital and live)
  • Discount offers for ICMI events
  • Exclusive content downloads
  • Notifications about the Global Contact Center Awards

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us