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Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

ICMI's Contact Center Expo: A Digital Experience

May 17 - 18, 2023

If you have not been impressed by digital events, you haven't been to an ICMI digital experience! ICMI has designed a virtual environment that focuses on engagement, relevance of content, and intelligent matchmaking.

From interactive discussion groups facilitated by dynamic industry insiders to content that supports the trending topics of the day (managing/hiring/engaging work from home staff, integrating automation/AI/chatbots, driving more performance from your operations, people and systems, and improving the customer experience), to employing AI to connect you with those who have similar interests, ICMI will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired.

Free registration available now!

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us

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Quality is the backbone of ICMI's Contact Center Expo live and digital events. We aim to bring you conferences that leave you with newfound confidence, increased knowledge, and excitement to improve your career and your contact center.

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  • All the latest event announcements (digital and live)
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Event highlights:

  • Content-rich program
  • Key learning tracks
  • Networking opportunities
  • Insightful keynotes
  • Games & prizes

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us