ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.



Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

ICMI Contact Center Expo: A Digital Experience

Digital Experience Event

April 20 - 21, 2021

ICMI Contact Center Expo - A Digital Experience will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.  

Our reputation for vetting speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry. Contact center professionals trust the ICMI brand and know they can rely on us to deliver the most comprehensive, unbiased program.

Register for $199!

Interested in Exhibiting in ICMI Contact Center Expo: A Digital Experience? Contact Us

ICMI Virtual Summit

ICMI Virtual Summit

June 16, 2021 | 11:00 AM – 5:30 PM ET

We are pleased to announce the first ICMI Virtual of 2021. This free, one-day virtual summit designed for contact center professionals will take place on Wednesday, June 16th, 2021.

Connect with your peers and industry experts to focus on how to transform the agent experience, improve customer experience, and more. Gain access to practitioners and experts who will share their insights on transforming agent training, improving management practices, and creating innovative customer experiences.

To receive a notification when registration opens, put your name on the guest list today. You won’t want to miss this jam-packed program!

Interested in Sponsoring ICMI Virtual Summit? Email us at ICMIsales@informa.com.