Events

ICMI's Contact Center Expo returns October 27-30, 2025, with a new program, including live keynotes, actionable sessions, networking, content, and more! This four-day experience provides a way to connect with contact center professionals, gain new perspectives on everyday challenges, and stay on the cutting edge of tech solutions. 

We are pleased to announce ICMI’s Contact Center Expo: A Digital Experience for 2025. This free, one-day virtual summit is designed for contact center professionals and will take place on Wednesday, April 23, 2025.

ICMI’s Contact Center Expo: A Digital Experience is designed specifically for contact center and customer service professionals to arm them with the tools, knowledge and connections that will advance their performance and career. Unlike most virtual events which can feel like consecutive webinars, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actionable information and customized networking. 

The event features independent content brought to you by practitioners and industry thought leaders who remain on the cusp of the latest trends, technologies, and topics. 

You won’t want to miss this jam-packed program!

Interested in Sponsoring ICMI Virtual Summit? Email us at [email protected].

Quality is the backbone of ICMI's Contact Center Expo live and digital events. We aim to bring you conferences that leave you with newfound confidence, increased knowledge, and excitement to improve your career and your contact center.

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• All the latest event announcements (digital and live)
• Discount offers for ICMI events
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• Notifications about the Global Contact Center Awards
• Call for Speaker invitation

Event highlights:

• Content-rich program

• Key learning tracks
• Networking opportunities
• Insightful keynotes
• Robost expo hall

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us