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If you work in a small contact center, you know the challenges of day-to-day management are unique. Smaller budgets, leaner teams, and balancing peaks and valleys in volume are all a part of the territory. It can seem overwhelming at times, but we believe there’s power in learning from others. That’s why we’re hosting a one-hour panel session at Contact Center Expo and Conference to address the challenges of small contact center management. Who better to learn from than the finalists in our Global Contact Center Awards Best Small Contact Center category?
Whether you’re planning to join us in person in Long Beach this year, or you’ll be watching from afar, we want to hear from you! What would you like to learn from our awards finalists? If you could ask them anything, what would it be? Leave your questions for our panelists in the comments below, or submit your questions via this form. We’ll report back with answers after the event!
Looking for more insight specific to the small contact center? We have a whole track devoted to you at Contact Center Expo and Conference! It’s not too late to register. Check out all the sessions here and reserve your spot now.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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