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8 Contact Center Pros Share Their Top Challenges of 2018

By Erica Marois | Date Published: December 12, 2018 - Last Updated January 24, 2019 | Comments

This week, #ICMIchat was all about reflection. We discussed top trends from 2018 as we pondered what they might mean for the future. We also asked participants to share the number one challenge their contact center faced this year. Keep watching to see a few of the top responses, then leave us a comment. We want to know. What was your top challenge?

(Read the full chat recap here.)

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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