ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

What's the Best Way to Respond to Demanding Customers?

By Erica Marois | Date Published: December 05, 2018 - Last Updated January 24, 2019 | Comments

During the most recent #ICMIchat, we discussed customer expectations. 90% of our participants agreed. Those expectations only seem to be rising. So what's the best way to respond to demanding customers? Here are a few answers from the community.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Customer Experience

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!