Course Description
Customer Experience is the next competitive battleground: Are you ready for the battle? This workshop is designed for contact center leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program. This workshop focuses on key topics such as:
- CX vs. Customer Service
- Key CX Metrics
- Journey Mapping
- Voice of the Customer
- Customer Experience Maturity
You'll walk away with the knowledge of how to build and design a C/X Program to maximize customer experience.
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek