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Managing a small contact center comes with its own set of unique challenges and opportunities--especially when it comes to forecasting, scheduling and staffing. That's why we devoted an entire #ICMIchat this week to discussing workforce managements challenge for the small contact center.
Jeremy Watkin hosted the hour and it was packed with insight and a few new solutions to consider. Be sure to check out the recap below and share your thoughts in the comments! Do you have an idea for improving WFM operations in the small contact center? Tell us what you think works best!
Join us again next week as I host a special Contact Center Expo and Conference (#CCExpo15) sneak peek! Just use and follow #ICMIchat to participate. The fun begins on Tuesday at 1:00 EST. Hope to see you there!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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