Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.
This program will help them develop the needed leadership skills. It combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills to provide call center supervisors with a curriculum that is specifically suited to them, strengthening their role as the critical link between strategic goals and tactical performance.
*PLEASE NOTE: The September 2022 session will be held one day per week, for 4 weeks, starting Friday, September 2, and then on Friday, September 9, Friday, September 16, and Friday, September 30.
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek