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What do customers want?

By Erica Marois | Date Published: July 01, 2014 - Last Updated September 26, 2019 | Comments

What do customers want? It's the question on the minds of every customer service or contact center leader.

In this 10 minute interview, ICMI community specialist Erica Strother talks with Mitchel Forney of Voiance. Find out what Mitchel thinks customers really want.

Learn more by joining ICMI for a complimentary webinar on Thursday, July 10th.  Leaders from award-winning contact centers at Wells Fargo, Oppenheimer Funds, and MINDBODY will share their secrets to customer experience success.

You can also download a complimentary copy of the Whitepaper "Press 1 for English: Language Interpretation Services Benefit Customers and Contact Centers."

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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