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What do customers want? It's the question on the minds of every customer service or contact center leader.
In this 10 minute interview, ICMI community specialist Erica Strother talks with Mitchel Forney of Voiance. Find out what Mitchel thinks customers really want.
Learn more by joining ICMI for a complimentary webinar on Thursday, July 10th. Leaders from award-winning contact centers at Wells Fargo, Oppenheimer Funds, and MINDBODY will share their secrets to customer experience success.
You can also download a complimentary copy of the Whitepaper "Press 1 for English: Language Interpretation Services Benefit Customers and Contact Centers."
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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