Published: Oct 17, 2013
To download, fill out required fields.
Do happy agents make happy customers? Does an increase in contact channels decrease efficiency?
This whitepaper takes a look at the relationship between engagement and efficiency. Does adding channels create productivity hurdles? What is the secret to increasing productivity in this age of multichannel? Perhaps the secret lies in listening to the needs of the agent. Research shows that a happy agent can be instrumental to optimizing efficiency in the multichannel contact center.
The key topics covered in this whitepaper:
Accompanying Research Report
Accompanying Complimentary Educast
ICMI/UBM Privacy Statement
Customer Experience, Mobile, Social Media, People Management
3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience
Published December 19, 2014
Optimizing Voice in the Global Contact Center
Published May 20, 2014
Press 1 for English: Language Interpretation Services Benefit Customers and Contact Centers
Published March 12, 2014
Get Immediate Access to YourComplimentary Whitepaper!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
Receive 1-2 weekly announcements on the latest resources published by ICMI.
© 2015 UBMAll Rights Reserved