Published: Oct 17, 2013
To download, fill out required fields.
Do happy agents make happy customers? Does an increase in contact channels decrease efficiency?
This whitepaper takes a look at the relationship between engagement and efficiency. Does adding channels create productivity hurdles? What is the secret to increasing productivity in this age of multichannel? Perhaps the secret lies in listening to the needs of the agent. Research shows that a happy agent can be instrumental to optimizing efficiency in the multichannel contact center.
The key topics covered in this whitepaper:
Accompanying Research Report
Accompanying Complimentary Educast
ICMI/UBM Privacy Statement
Customer Experience, Mobile, Social Media, People Management
TOOL KIT: Designing the Modern Customer Experience
Published September 27, 2016
Ready, Set, Social: A Tool to Hit Fast Forward on Social Care
Published July 29, 2016
Tips for Effectively Managing a Highly Volatile Contact Center
Published June 27, 2016
Get Immediate Access to YourComplimentary Whitepaper!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
© 2016 UBMAll Rights Reserved