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The ICMI team is so excited to gather in San Diego next week for Contact Center Expo and Conference! We're looking forward to great networking, educational sessions, site tours, technology spotlights, and more.
To help get you all in a #CCExpo14 state of mind, we highlighted some of the hottest conference topics in our tweet chat this week. The conversation was lively, engaging, and informative.
Whether you plan to join us in San Diego or not, check out a recap of the chat. You'll find advice for improving the contact center agent experience, improving the customer experience, rolling out social media customer care, and more!
Be sure to follow the hashtag #CCExpo14 for live updates from San Diego.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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