Chat with us, powered by LiveChat Does Your Contact Center Offer Social Media as a Customer Support Channel?

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

Does Your Contact Center Offer Social Media as a Customer Support Channel?

Does your contact center offer social media as a customer support channel?

72% of recent ICMI Quick Poll respondents say their contact center offers social media customer support in at least one channel.  How does this compare with ICMI research from 2013?

In Q2 of 2013, ICMI gathered data from 361 contact center leaders through the "How can Emerging Channels be Leveraged to Improve the Customer Experience?" survey. At that time, only 47% of respondents said their contact center offered social media as a customer support channel.

Is this an area of investment your contact center is considering in 2014?  February is all about social customer support at ICMI!  Be sure to follow along all month for infographics, articles, webinars, tweets chats, and more!

More Resources