INFOGRAPHIC: Socially Devoted to You
Empowering contact center excellence for 30 years!

INFOGRAPHIC: Socially Devoted to You

For many people, February connotes visions of cupids and valentines. For those of us at ICMI, we have visions of social customer service instead! Join us all month long as we hear from community and industry experts on the state of social care. We’ll relook at social research from 2013 and launch a new survey later in the month - “From YOUR Perspective: Social Care as a Customer AND a Contact Center Leader”. Each week you can also share what you’ve learned and ask questions during our #ICMIchats happening every Tuesday at 1p ET. Social care is evolving as we speak, so join ICMI as we stay socially devoted to you!


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Topics: Social Media


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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