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For many people, February connotes visions of cupids and valentines. For those of us at ICMI, we have visions of social customer service instead! Join us all month long as we hear from community and industry experts on the state of social care. We’ll relook at social research from 2013 and launch a new survey later in the month - “From YOUR Perspective: Social Care as a Customer AND a Contact Center Leader”. Each week you can also share what you’ve learned and ask questions during our #ICMIchats happening every Tuesday at 1p ET. Social care is evolving as we speak, so join ICMI as we stay socially devoted to you!
Sarah Stealey Reed is the editor of Relate by Zendesk. When she's not wandering the world, she's a loud writer of customer experiences, contact centers, and optimistic relationships. Find her on Twitter: @stealeyreed.
