#CCExpo14 Thought Leadership Panel: Training

By Erica Marois | Published: July 25, 2014 | Comments

Is traditional classroom training still needed, or is gamification now the best way to go?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for delivering effective contact center training, and justifying the need and ROI to executives.

More Resources

Webinar: The 4 Game Changers of Customer Service
Whitepaper: Overcoming Productivity & Efficiency Challenges in the Multichannel Contact Center
Research: The Multichannel Agent: A 2014 Contact Center Roadmap Research Report and Best Practices Guide
Training: ICMI OnDemand All-Access Training Pass

Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.

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#CCExpo14 Thought Leadership Panel: Training

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