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#CCExpo14 Thought Leadership Panel: Training

By Erica Marois | Date Published: July 25, 2014 - Last Updated September 26, 2019 | Comments

Is traditional classroom training still needed, or is gamification now the best way to go?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for delivering effective contact center training, and justifying the need and ROI to executives.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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