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Invest in Your Team - Your Most Valuable Asset

Many of us now work remotely (or have teammates that do) and have missed the face-to-face camaraderie that exists when we're in the same place at the same time. So, why not reunite your team in Orlando, FL, October 24 - 27, 2022 at ICMI's Contact Center Expo?
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Visit Leading Contact Centers in Orlando!

Join one of our incredible site tours to elevate your Contact Center Expo experience. Premium pass required & space is limited!
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Featured Keynote: Connecting the Workplace and Life Through F.U.N.

What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October.
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Featured Keynote: Building Emotional Vitality to Thrive Through Change

Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL!
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Now Available On-Demand

Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until July 31, 2022.
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Learn. Grow. Relax.

Professional development has never been so beautiful! Omni Orlando Resort at Championsgate, a Four Star Diamond resort, is host to ICMI's Contact Center Expo 2022!
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
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Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

 
Connecting the Workplace and Life Through F.U.N.
 
Paul Long
Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance
 
Building Emotional Vitality to Thrive Through Change
 
Sara Ross
Speaker and the Chief Vitality Officer, BrainAMPED

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Amanda Hughes
Amanda Hughes
Founder and Managing Director
Clearest Blue, LLC
Anne Palmerine
Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
Brad Cleveland
Brad Cleveland
Senior Advisor
ICMI
Brian Kearney
Brian Kearney
Cofounder and CMO
5th Talent International
Brittany Noble
Brittany Noble
Senior Manager, SCO
Amica Mutual Insurance Company
Catherine Mattice
Catherine Mattice
CEO/Founder
Civility Partners
Cheryl Gregware
Cheryl Gregware
AVP and Customer Service Manager
ChoiceOne Bank
Dave Seaton
Dave Seaton
Founder & Principal
Seaton CX
David Burgoyne
David Burgoyne
Senior Manager, SCO West
Amica Mutual Insurance Company
Eileen Edwards
Eileen Edwards
Member Services Manager
TML Health
Erica Mancuso
Erica Mancuso
Practice Manager, Healthcare
Qualtrics
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jeff Toister
Jeff Toister
President
Toister Performance Solutions, Inc.
Jim Schleckser
Jim Schleckser
CEO and Managing Partner
Inc. CEO Project
Jim Thomsen
Jim Thomsen
VP, Customer Success
Showdown Displays
John Goodman
John Goodman
Vice Chairman
CCMC
Josh Streets
Josh Streets
CEO/Founder
Scoreboard Group
Julie Younkin
Julie Younkin
Facilitator/Coach
Julie Younkin
Laura Grimes
Laura Grimes
CEO
Harrington Consulting Group Inc.
Justin Robbins
Justin Robbins
President
Metric Sherpa, Inc
Mark Miller
Mark Miller
Practice Leader, Customer Service Advisory, Global Business Intelligence
J.D. Power
Michele Rowan
Michele Rowan
President
Customer Contact Strategies
Leslie O'Flahavan
Leslie O'Flahavan
Owner
E-WRITE
Scott Murphy
Scott Murphy
Director of Benefits Services
TML Health
Ted Nardin
Ted Nardin
Principal Consultant
5th Talent International
Vicki Herrell
Vicki Herrell
Executive Director
QATC
Wendy Fowler
Wendy Fowler
Consultant
Quality Service Solutions, LLC
Nate Brown
Nate Brown
Senior Director of Customer Experience
Arise Virtual Solutions

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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