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Safe + Secure This September

Are you ready for a live event? ICMI Contact Center Expo is coming to Dallas this September and you can feel safe knowing that health and safety is a priority with our Informa AllSecure commitment to safety.
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Now Available On-Demand

Registered attendees can now access ICMI Contact Center Expo: A Digital Experience on-demand until May 31, 2021!
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Celebrating the Reunion of the Contact Center Community

ICMI Contact Center Expo is a multi-day event in Dallas, TX with live keynotes, full and half-day workshops, networking receptions, the ICMI Global Contact Center Awards Party, expo hall, and more ways to connect with the contact center community.

Attend Contact Centter Expo
Why You Should Attend

The education. The networking. The solutions. It's all here in the event designed for contact center professionals.

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Contact Center Expo AGenda
See the Agenda

From pre-show discussion groups and 30+ sessions, see the program that will move your contact center forward.

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Contact Center Expo Passes and Pricing
Get Your Pass

Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.

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ICMI Contact Center Expo is coming to Dallas this September. Get the best pricing of the year now!

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Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

Innovate the Way You Innovate: Instilling a Pervasive Culture of Innovation
Stephen Shapiro
Innovation Evangelist and Author
Making #HybridTeams Awesome
Hannah Ubl
Co-Founder, Good Company Consulting
Connecting the Workplace and Life Through F.U.N.
Paul Long
Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance


Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
Carol Marshall
Carol Marshall
VP of Operations
ActivEngage, Inc.
Eric Mackowitz
Eric Mackowitz
AVP, Service Center Operations
Amica Mutual Insurance Company
Ted Stodolka
VP and Chief Care Officer
Hallmark Cards
Viviana Pagán-Muñiz
Viviana Pagán-Muñiz
Senior Advisor, Help Network

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ICMI Contact Center Expo is coming to Dallas this September. Get the best pricing of the year now!

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI Contact Center Expo will help you move your contact center forward. Here, you will find 100+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to COVID-19, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Whether you participate in a full or half-day workshop, attend a breakfast briefing, or just meet someone in passing, you'll be sure to connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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