The Most Comprehensive Program for Contact Center Professionals!

  • 7 Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr, Customer Solutions Manager, North American Bancard

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   © 2018 UBM, All Rights Reserved.