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ICMI Contact Center Expo – A Digital Experience will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.
The education. The networking. The solutions. It's all here in the most immersive and interactive digital experience.
From 8 pre-event workshops to 50+ conference sessions, see the program that will move your contact center forward.
Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.
Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!
Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.
With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI Contact Center Expo will help you move your contact center forward. Here, you will find 100+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to COVID-19, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.
98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.
Whether you participate in an online chat, online discussion group, roundtable discussion or let AI powered matchmaking do the work for you, you'll be sure to connect with like-minded professionals who want to share best practices, solve problems and learn from each other.