ICMI Contact Center Expo & Conference 2019

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CASE STUDIES FROM TOP-TIER ORGANIZATIONS

Gain practical take-a-ways from leaders who've done what you want to do.
  • John Adamo
    Director, Customer Quality
    Moen
  • Karen Arnold
    Tech Support Hiring Manager
    Automattic
  • Dr. Debra Bentson
    Senior Workforce Manager
    -
  • Nate Brown
    Director, Customer Experience
    EHS Sustainability
  • Justin Chase
    President/CEO
    Crisis Response Network
  • Jenny Dempsey
    Social Media and Customer Experience Manager
    NumberBarn
  • Bob Furniss
    VP, Global Service Cloud Practice
    Bluewolf
  • Andrew Gilliam
    ITS Service Desk Consultant
    Western Kentucky University
  • John Goodman
    Vice Chairman
    CCMC
  • Todd Hixson
    Capacity Manager
    Hulu
  • Amber Krueger
    Operations Manager, VP
    U.S. Bank Global Fund Services
  • Marshall Lee
    Sr. Director Global WFM
    Firstsource Solutions
  • Erica Mancuso
    Director, Customer Success
    Straightaway Health Careers, part of Bertelsmann, Inc.
  • Pete McGarahan
    Senior IT Director, Infrastructure Corporate IT
    First American Title Insurance Co.
  • Dan Moross
    Director of Customer Experience
    MOO
  • Brian Mullaney
    VP
    BMI
  • Kristy Powers
    Manager, CCO Quality Service
    Navy Federal Credit Union
  • Noreen Sendelbach
    Director, Human Resources
    TELUS International
  • Nicholas Solomon
    Sr. Manager, Capacity Planning and Partner Management
    Hulu
  • Eddie Vidal
    Director IT Service Management
    Memorial Healthcare System
  • Trista Wentworth
    VP Customer Service
    E*TRADE Financial
  • Alex Zavala
    Chief Experience Officer
    Crisis Response Network
VIEW ALL CASE STUDIES
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The Most Comprehensive Program for Contact Center Professionals!

  • Six Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections

Watch the 2018 Recap Video!


“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

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