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John Adamo
Director, Customer Quality
Moen
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Karen Arnold
Tech Support Hiring Manager
Automattic
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Dr. Debra Bentson
Senior Workforce Manager
Kaiser Permanente
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Nate Brown
Director, Customer Experience
EHS Sustainability
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Justin Chase
President/CEO
Crisis Response Network
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Jenny Dempsey
Social Media and Customer Experience Manager
NumberBarn
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Bob Furniss
VP, Global Service Cloud Practice
Bluewolf
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Andrew Gilliam
ITS Service Desk Consultant
Western Kentucky University
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John Goodman
Vice Chairman
CCMC
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Sean Hawkins
Group Manager, Customer Success
UBM
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Todd Hixson
Capacity Manager
Hulu
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Amber Krueger
Operations Manager, VP
U.S. Bank Global Fund Services
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Marshall Lee
Sr. Director Global WFM
Firstsource Solutions
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Erica Mancuso
Director, Customer Success
Straightaway Health Careers, part of Bertelsmann, Inc.
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Pete McGarahan
Senior IT Director, Infrastructure Corporate IT
First American Title Insurance Co.
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Dan Moross
Director of Customer Experience
MOO
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Brian Mullaney
VP
BMI
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Kristy Powers
Manager, CCO Quality Service
Navy Federal Credit Union
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Noreen Sendelbach
Director, Human Resources
TELUS International
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Nicholas Solomon
Sr. Manager, Capacity Planning and Partner Management
Hulu
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Nick Stenberg
Workforce Optimization and Customer Experience Manager/AVP
U.S. Bank Global Fund Services
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Chris Surges
Senior Vice President/Operations Group Manager
US Bancorp Fund Services LLC
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Eddie Vidal
Director IT Service Management
Memorial Healthcare System
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Trista Wentworth
VP Customer Service
E*TRADE Financial
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Alex Zavala
Chief Experience Officer
Crisis Response Network