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Digital Event | April 20-21, 2021
Dallas, Texas | September 7-10, 2021
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Get Ready for Contact Center Expo 2021!

Inspiring keynotes. Highly rated content. Engaging discussion groups. Innovative solution providers. Be the first to know!
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ICMI Awards: Call for Entries Now Open!

Accepting nominations in 16 categories, ICMI Awards honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Deadline for nominations: March 26, 2021.
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More Than a Virtual Event, It's a Digital Experience

ICMI Contact Center Expo – A Digital Experience will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.

Attend Contact Centter Expo
Why You Should Attend

The education. The networking. The solutions. It's all here in the most immersive and interactive digital experience.

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Contact Center Expo AGenda
See the Agenda

From pre-show discussion groups and 30+ sessions, see the program that will move your contact center forward.

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Contact Center Expo Passes and Pricing
Get Your Pass

Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.

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Experience the Best Digital Event of 2021 for Free! Don’t wait to register – this offer is only available until February 26, 2021!

Register For Free Today!

Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

A Field Guide to Post-Pandemic People Strategy
Steve Cadigan
Founder, Cadigan Talent Ventures and Former Chief HR Officer at LinkedIn
Beyond the Vision: Celebrating Differences to Maximize Success
Lenora Billings-Harris
Internationally Recognized Thought Leader on Diversity, Inclusion & Bias

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Jim LeMere
VP Client Services
Northwestern Mutual
Todd Hixson
Capacity Manager
Hulu
Jim Iyoob
Chief Customer Officer
Etech Global Services
Haley Ratterman
Supervisor
Norton Healthcare

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Experience the Best Digital Event of 2021 for Free! Don’t wait to register – this offer is only available until February 26, 2021!

Register For Free Today!
Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI Contact Center Expo will help you move your contact center forward. Here, you will find 100+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to COVID-19, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Whether you participate in an online chat, online discussion group, roundtable discussion or let AI powered matchmaking do the work for you, you'll be sure to connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

View the Agenda