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Digital Experience | April 27-28, 2022
Live Event | October 24 - 27, 2022
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Now Available On-Demand

Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until December 31, 2021.
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
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Events Made for Contact Center Professionals

ICMI's Contact Center Expo: A Digital Experience is a two-day digital event with inspiring keynotes, actionable sessions, video discussion groups, 1-on-1 time with exhibitors, and more ways to connect with the contact center community.

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Why You Should Attend

Our events will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired. The education. The networking. The solutions. It's all here in the event designed for contact center professionals.

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Contact Center Expo AGenda
Why ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center.

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Contact Center Expo Passes and Pricing
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Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

 
Innovate the Way You Innovate: Instilling a Pervasive Culture of Innovation
 
Stephen Shapiro
Innovation Evangelist and Author
 
Making #HybridTeams Awesome
 
Hannah Ubl
Co-Founder, Good Company Consulting
 
Roadmap to 2025
 
Ad Board Panel
Anne Palmerine, Ted Stodolka, Eric Mackowitz, Jenny Dempsey, Brad Cleveland

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Anne-Palmerine
Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
Brittany Noble
Brittany Noble
Senior SCO East Manager
Amica Mutual Insurance
Catherine Mattice
Catherine Mattice-Zundel
CEO/Founder
Civility Partners
David Burgoyne
David Burgoyne
Senior SCO West Manager
Amica Mutual Insurance
Gina Montague
Gina Montague
Support Services Manager
Infinite Campus
Glynis Devine
Glynis Devine
Currency-Driven Performance Expert
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jeff Toister
Jeff Toister
President
Toister Performance Solutions, Inc.
Joy Minnich
Joy Minnich
SCO Central Manager
Amica Mutual Insurance
Lea Brovedani
Lea Brovedani
President
Lea Brovedani
Linda Westendorf
Linda Westendorf
Vice President-Global Support & Operations
Hulu
Michele Rowan
Michele Rowan
President
WFHAlliance
Othmar Mueller von Blumencron
Othmar von Blumencron
EVP
VIPDesk
Tom Wilk
Thomas Wilk
IT Manager
Carnegie Mellon University
Carol Marshall
Carol Marshall
VP of Operations
ActivEngage, Inc.
Eric Mackowitz
Eric Mackowitz
AVP, Service Center Operations
Amica Mutual Insurance Company
Ted-Stodolka
Ted Stodolka
VP and Chief Care Officer
Hallmark Cards

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo: A Digital Experience will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to COVID-19, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo: A Digital Experience is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Whether you participate in a video discussion group, attend virtual happy hour, or start a conversation in our chat, you'll be sure to connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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Sponsors