Training on a Shoestring: What Would MacGyver Do? (Part One)

Are you constantly looking for ways to do more with less in your contact center?

Who better to turn to than MacGyver?!  He was the man who could do everything with anything, and some of his best quotes shed light on ways the contact center can train more effectively and efficiently.

Over the next four weeks, we'll be sharing 8 MacGyver quotes that will help make your contact center training more powerful.

Here's part one of our "Training on a Shoestring: What Would MacGyver Do?" series.  Watch as Justin Robbins, Manager of Training and Development at ICMI, channels his inner MacGyver to bring you tips for training success.

Check back next Wednesday for part two in the series.

More Resources

• Webinar: The 4 Game Changers of Customer Service
  
• Whitepaper: Overcoming Productivity & Efficiency Challenges in the Multichannel Contact Center
  
• Research: The Multichannel Agent: A 2014 Contact Center Roadmap Research Report and Best Practices Guide
  
• Training: ICMI OnDemand All-Access Training Pass