#1 Rated Event for
Customer Service Professionals

Why Contact Center Expo is the #1 industry event to attend this year

  • Educational vendor-neutral content- not sales pitches
  • Sessions that deliver immediately actionable insights
  • Dynamic expo hall floor featuring cutting edge technology and services
  • Approachable industry experts eager to share their knowledge
  • 23 case study sessions from companies you recognize
  • Produced by a trusted brand in the industry for over 30 years


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This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham, Sr. Manager Customer Care, Technology Services, J. J. Keller & Associates