You are viewing 2017 program information.
Please check back in mid-December for our 2018 schedule.

The Most Comprehensive Program for Contact Center Professionals!

  • 7 New and Relevant Learning Tracks
  • 26 Case Studies from Brands You Recognize
  • Exclusive Tours of 5 Top Orlando Contact Centers
  • Increased Value - Best Pricing
  • Executive Connections Program
  • MasterMinds Program - Build an Action Plan
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt , Customer Service Manager, Green Shield Canada

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.