You are viewing 2017 program information.
Please check back in mid-December for our 2018 schedule.

The Most Comprehensive Program for Contact Center Professionals!

  • 7 New and Relevant Learning Tracks
  • 26 Case Studies from Brands You Recognize
  • Exclusive Tours of 5 Top Orlando Contact Centers
  • Increased Value - Best Pricing
  • Executive Connections Program
  • MasterMinds Program - Build an Action Plan
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

The speakers and sessions were very informative and the conference was extremely well-organized. Just enough time in each session/presentation! Well done ICMI!

Trenyse Briggs, Business Development Manager, Convey Health Solutions

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.