Advertising Opportunities

Connecting You With the Largest Network of Call Center Decision Makers

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources.

From events to sponsorships, and online advertising, ICMI offers a wide array of marketing opportunities to help your company reach the most qualified community of call center decision makers. Join our network today!

Download ICMI Media Kit

Exhibit and Sponsorship Opportunities

Created with a depth of expertise and resources that no other conference organizer can offer, ICMI Events feature a wealth of expertise that comes from over 26 years of exclusive devotion to the contact center industry. Topics at each event are timely, and presenters are industry experts and gurus. Past ICMI Events have addressed such crucial areas as home agents, speech technologies, CRM, workforce optimization and social media.

Take a look at the events ICMI offers to give you the best opportunity in the service and support industry to reach targeted service management decision makers. Become an exhibitor/sponsor at one or more of our upcoming events:

Download ACCE Media Kit

ICMI Global Call Center Awards Sponsorship Opportunities

ICMI’s Global Call Center Awards taking place on Tuesday, May 14th at ACCE 2013 in Seattle, WA, is the most prestigious award program in the call center industry. ICMI is elevating the awards platform, with a formal dinner gala, honoring the best and brightest, which will be attended by 200+ senior level call center executives.

ICMI is offering a very limited number of high‐profile Award Sponsorships to solution providers looking to raise brand profile amongst this elite industry crowd. Awards Sponsors will have the opportunity to align their brand with a program that supports the very market they serve, while gaining intimate networking opportunities with key decision‐makers in award‐worthy centers and industry luminaries. Sponsorships provide exposure in an integrated fashion that includes print, online and in‐person branding opportunities that will raise your profile among the major decision makers across the call center sector. Plus, lead generation is guaranteed!

Download Awards Sponsorship Opportunities

Online Lead Generation Opportunities

ICMI.com is the most effective way to access comprehensive information on all aspects of contact-center business and technology. The site attracts solutions-oriented contact center managers and executives who turn to ICMI and its flagship email newsletter, the Call Center Insider, when they’re looking for explanatory and contextual information that bring customer contact business and technology trends and issues into focus.