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ICMI Attracts 1,200+ Contact Center Professionals to ACCE 2013 Conference & Expo in Seattle May 16, 2013
ICMI Announces 2013 Global Call Center Award Winners May 15, 2013
ICMI Launches E-Learning Solution for Call Center Certification Training May 14, 2013
ICMI Announces 2013 Global Call Center of the Year Awards Finalists April 24, 2013
ICMI to Launch New Courses at Upcoming Training Symposium April 16, 2013
ICMI Announces Sponsors, Exhibitors for ACCE 2013 April 2, 2013
ACCE 2013 Site Tour Line-up RevealedMarch 13, 2013
ICMI’s ACCE 2013 Conference & Expo, Largest Global Call Center Industry Gathering Celebrating 10th AnniversaryJanuary 30, 2013
Competitive Advantage Techniques for Small Call Centers to be Revealed in ICMI WebinarJanuary 25, 2013
2013 Research: Mobile Customer Service Strategy Results ReleasedJanuary 15, 2013
ICMI Opens Applications and Nominations for the 2013 ICMI Global Call Center AwardsJanuary 7, 2013
ICMI Launches Intensive Virtual Training Course for Call Center Supervisors & People Management ProfessionalsSeptember 25, 2012
The Key To Conquering Call Center Chaos To Be Revealed In ICMI WebinarSeptember 25, 2012
ICMI Launches 2012 Community Interest SurveySeptember 21, 2012
Teleflora’s Contact Center Blooms Through ICMI’s Professional CertificationSeptember 18, 2012
ICMI Announces Global Partnership with Masar Training & ConsultancySeptember 13, 2012
Call Center Demo & Conference 2012 Site Tour Line-up RevealedAugust 28, 2012
ICMI to Offer Full Track of Instruction at Dreamforce 2012August 23, 2012
ICMI Announces Sarah Stealey As Its New Editor at LargeAugust 2, 2012
ICMI’s Call Center Demo & Conference celebrates its 10th year of providing top education to the call center communityJuly 18, 2012
ICMI and CIAC Certification Announce Revival of Customer Service Pace Setter ProgramJune 12, 2012
The International Customer Management Institute Announces Winners For the 2012 Global Call Center of the Year AwardsMay 17, 2012
ICMI Attracts 1,000+ Contact Center Professionals to ACCE 2012 Conference & Expo in SeattleMay 10, 2012
Call Center Management On Fast Forward: Succeeding in a New Era of Customer RelationshipsMay 9, 2012
ICMI Announces Brad Cleveland as 2012 Recipient of its Inaugural Lifetime Achievement AwardMay 9, 2012
ACCE 2012 Announces Record-breaking Number of Event Sponsors and ExhibitorsMay 8, 2012
CIAC Certification Offers Industry New CompetenciesApril 18, 2012
ICMI ACCE 2012 Conference Program Offers Comprehensive Education for Call Center ProfessionalsMarch 21, 2012
ICMI ACCE 2012 Conference & Expo, Global Call Center Industry Gathering Poised for Growth on Every FrontFebruary 29, 2012
ACCE 2012 Site Tour Line-up RevealedDecember 7, 2011
ICMI Announces the Return of Call Center Demo & ConferenceJuly 12, 2011
ICMI Certifies ADP® via its Customer Management Operations Standards ProgramJune 23, 2011
ICMI Attracts 800+ Contact Center Professionals to ACCE 2011June 17, 2011
SimplyCT Offers New Solution to Transform Call CentersJune 15, 2011
ICMI Becomes Exclusive Licensee of CIACJune 14, 2011
ICMI Wins GSA ContractApril 21, 2011
ICMI’s ACCE Conference & Expo Announces 2011 Keynote Lineup: Dynamic Presenters Deliver Critical Information on Improving Contact Center PerformanceMarch 29, 2011
ICMI Announces ACCE 2011 Video Contest Call for EntriesMarch 9, 2011
ICMI Executives to Speak at the American Teleservices Association Annual Convention & Expo and Society of Workforce Planning Professionals Conference in MarchMarch 1, 2011
ICMI Announces the ACCE 2011 Conference & Expo to Bring Contact Professionals Together to Better Understand “the Voice of the Customer”February 23, 2011
ICMI Announces 2011 Executive Summit In San DiegoJanuary 18, 2011
Customer Self-Service and Multichannel Contact Center Research Results ReleasedJanuary 18, 2011
ICMI 2011 Symposiums Four Locations AnnouncedJanuary 12, 2011
Nominations Open for 2011 ICMI Global Call Center of the YearDecember 1, 2010
ICMI Introduces Revolutionary Predictive Modeling CalculatorOctober 6, 2010
ICMI Launches a Self-Service Contact Center StudyOctober 1, 2010
ICMI Announces the 2010 Global Call Center of the Year Award WinnersJune 25, 2010
ICMI Unveils the Customer Management Operation Standards ProgramJune 24, 2010
ICMI Attracts Nearly 800 Contact Center Professionals to ACCE 2010 Conference & Expo in New OrleansJune 24, 2010
ICMI Releases its 2010 ICMI Contact Center Workforce Management ReportJune 23, 2010
ICMI Opens Nominations for the 2010 Spirit of Service AwardJune 14, 2010
ICMI Unveils ACCE 2010 Video Contest Winners - Theme Focused on Call Center Best PracticesJune 3, 2010
ICMI's ACCE Event To Partner With The Beacon Of Hope Resource Center To Restore New Orleans Neighborhoods Impacted By KatrinaMay 19, 2010
ICMI Announces the 2010 Global Call Center of the Year Awards FinalistsMay 14, 2010
Multiple Training Classes for Contact Center Professionals Come Together at ICMI's Chicago Symposium, July 20-23 in Chicago, ILMay 5, 2010
ICMI ACCE 2010 Conference Program Helps Contact Center Professionals to Improve Center PerformanceApril 28, 2010
Call Centers Doing Their Part To Make Every Day Earth DayApril 8, 2010
ICMI’s ACCE Conference & Expo Announces 2010 Keynote Lineup: Dynamic Keynote PresentersMarch 31, 2010
International Customer Management Institute Launches First Training Course Devoted Exclusively to Managing Contact Center FinancesMarch 23, 2010
Call Center Workforce Management Practices and Strategies Survey Launced Today by the International Customer Management InstituteMarch 18, 2010
ICMI Announces San Diego Training Symposium AgendaMarch 10, 2010
ICMI Announces the Second Annual ACCE 2010 Video ContestMarch 4, 2010
ICMI Announces the ACCE 2010 Conference & Expo, Brings Contact Professionals Together to Improve Contact Center PerformanceFebruary 25, 2010
Multiple Training Classes for Contact Center Professionals Come Together at ICMI's San Diego Symposium, April 20-23 in San Diego, CAJanuary 27, 2010
ICMI Training Comes to Canada Multiple Training Classes for Contact Center Professionals To Be Offered at ICMI's Toronto Symposium, April 27-30 in Toronto, CanadaJanuary 27, 2010
The International Customer Management Institute Opens Nominations For the 2010 Global Call Center of the Year AwardJanuary 20, 2010
