Press Room
Empowering contact center excellence for 30 years!

Press Room

ICMI invites members of the media and analyst community to receive complimentary access to resources on the ICMI website such as:

  • Reports
  • Books
  • White Papers & Webinars 
  • Forum

To receive press access to these resources, please contact:

Eric Rutter

Group Marketing Director
ICMI and HDI

erutter@icmi.com

Press Releases

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls