ICMI Events

Essential forums for education, networking, & sharing best practices

Created with a depth of expertise and resources that no other conference organizer can offer, ICMI Events feature a wealth of expertise that comes from over 25 years of exclusive devotion to the contact center industry. Topics at each event are timely, and presenters are industry experts and gurus. Recent ICMI events have included sessions and workshops in such timely areas as multi-channel strategy, metrics, doing more with less, coaching, and emerging technologies.

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ACCE Conference & Expo

May 13-16, 2013 | Seattle, WA

Long touted as the annual global gathering for the call center industry, ACCE includes four full days of workshops, site tours, case studies, panels, and discussions on a comprehensive selection of contact center-specific topics, all taught by leading industry experts. You’ll also find valuable networking opportunities, inspiring keynote speakers, and the latest technologies and services from top industry vendors in the exhibit hall.

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Exhibit or Sponsor

Call Center Demo & Conference

October 21-23, 2013 | Atlanta, GA

With the largest network of your peers and the most comprehensive call center instruction, Call Center Demo & Conference is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Produced by ICMI (the organization that creates and defines the industry standard for call center education) this event is developed BY the industry, FOR the industry through an independent advisory board – guaranteeing a multi-faceted, impartial educational program featuring the timely and topical issues that are facing the industry today.

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Call Centre & Customer Management Expo

October 2-3, 2013 | London Olympia

Call Centre & Customer Management Expo brings together the entire industry under one roof, providing a comprehensive marketplace of industry players along with a conference program offering practical advice, as well as ample networking opportunities.

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Exhibit or Sponsor

ICMI Symposiums

Visit SiteIf you're a call center professional looking to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials - ICMI Training Symposiums are the place to be.