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ICMI Contact Center Demo and Conference Flyer

Contact Center Demo & Conference

October 25-27, 2016 | Dallas, TX

With the largest network of your peers and the most comprehensive contact center instruction, Contact Center Demo & Conference is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Produced by ICMI (the organization that creates and defines the industry standard for call center education) this event is developed BY the industry, FOR the industry through an independent advisory board – guaranteeing a multi-faceted, impartial educational program featuring the timely and topical issues that are facing the industry today.


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ICMI Contact Center Expo and Conference Banner Red

Contact Center Expo & Conference

May 22-25, 2017 | Orlando, FL

Contact Center Professionals trust the ICMI brand and  know they can rely on ICMI to deliver the most comprehensive, unbiased program.  ICMI’s commitment to publishing a fully vetted program, confirmed speakers and the highest quality of customer service is the reason ICMI has been the most sought after knowledge source for over 30 years. Contact Center Expo and Conference includes 4 full days of workshops, local contact center tours, case studies, training, and discussions on a comprehensive selection of contact center-specific topics, all taught by leading industry experts. You’ll also find valuable networking opportunities, inspiring keynote speakers, and the latest technologies and services from top industry vendors in the expo hall.

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Workforce Management Boot Camp - Co-Located With Contact Center Demo & Conference

October 25-28, 2016 | Dallas, TX

A comprehensive four-day workshop that will help workforce management professionals optimize staffing levels, eliminate wasteful spending, increase employee satisfaction and maximize contact center profitability. This special edition course is co-located with ICMI Contact Center Demo & Conference.


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ICMI Training Symposiums

Visit SiteIf you're a call center professional looking to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials - ICMI Training Symposiums are the place to be.

Orlando, FL

March 7-10, 2016

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Alexandria VA ICMI Contact Center Expo and Conference
Alexandria VA ICMI Contact Center Expo and Conference

Alexandria, VA

June 21-24, 2016

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San Diego, CA

November 15-18, 2016

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ICMI Customer Contact Expo

Customer Contact Expo

28-29 September 2016 | Olympia National | London Olympia, UK

Customer Contact Expo formerly known as Call Centre & Customer Management Expo is a two day event with more than 5,000 attendees, which occurs annually in the heart of London and is an absolute must for any contact centre and customer service professional. It is the perfect opportunity to network with industry peers, learn from the experts at the top of their game and see technological developments from over 150 exhibitors firsthand. Running alongside the expo, is the Customer Contact Conference which is packed full of case studies detailing real life experiences of everything from increasing staff productivity to delivering a multi-channel experience.

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ICMI Top 50 Companies For Customer Service

Top 50 Companies for Customer Service

October 2016 | London, UK

The Top 50 programme enables you to benchmark your current service offering against the best in the business whilst helping you to discover the best ways in which to improve. Measuring and analysing customer experience is no easy feat. Time-consuming metrics, analytics, quality audits and post-contact satisfaction surveys all provide customer insight, but how does this compare to others in the industry? The Top 50 programme provides a true measure of your customer service levels from your customer’s perspective, benchmark them against other leading organisations in your sector and others, as well as provide comprehensive feedback about how your customers perceive your brand. Testing across calls, emails, webchat and even social media we’re able to provide detailed analysis and key consultancy services that offer invaluable insight and effective tools to help reach your customer service goals. We’ll highlight the gaps and opportunities, sharing industry best practice along the way, so you can have the knowledge to distinguish between ‘good’ and ‘excellent’ customer service.

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