Download Course CatalogAbout Call Center Training

ICMI provides highly interactive call center training for contact center professionals with the skills to improve service levels, increase employee engagement, optimize your operations, and raise the overall value of the contact center in your organization. With over 65 courses to choose from, ICMI is here to help you select training to fit your call center’s unique needs.


Since 1985, we've had the privilege to partner with more than 100,000 call center professionals worldwide – aiding them to attain the necessary knowledge and skills through Symposiums (Classroom), Client Site, Virtual Classroom, and Virtual OnDemand programs with educational resources for continued learning.


ICMI has trained professionals at such customer service centric companies as:

  • AT&T
 
  • Farmers Insurance
  • New Balance
  • The Home Depot
  • Capital One
 
  • Hewlett Packard
  • Patagonia
  • United Way
  • Crayola LCC
 
  • IBM
  • Prudential
  • Visa
  • Experian
 
  • JetBlue Airways
  • Redbox
  • Wells Fargo
  • ExxonMobil
 
  • Microsoft
  • Sprint



This was the finest training I have received in 40 years. Superb content!

Jim Exby, VP, Propio Language

ICMI Training provides engaging discussion on various topics and challenges that cross industries and excellent take-away materials!

Karen Greco, Albridge Solutions Inc.



Download Course Catalog

Upcoming Courses

Date

Course

Method

September 19
2-4pm ET

Contact Center Culture: Building Brand Advocacy
Virtual Classroom

November 1
2-4pm ET

Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset
Virtual Classroom

December 4
2-4pm ET

Contact Center Staffing: Hiring and Onboarding
Virtual Classroom


For More Information

Learn more about ICMI's Training solutions by filling out the below form.

Request Information



QuickPoll

Does your contact center use gamification techniques for training?

Yes
No
What is gamification?
More Polls