ICMI provides highly interactive call center training for contact center professionals with the skills to improve service levels, increase employee engagement, optimize your operations, and raise the overall value of the contact center in your organization. With over 65 courses to choose from, ICMI is here to help you select training to fit your call center’s unique needs.
Since 1985, we've had the privilege to partner with more than 100,000 call center professionals worldwide – aiding them to attain the necessary knowledge and skills through Symposiums (Classroom), Client Site, Virtual Classroom, and Virtual OnDemand programs with educational resources for continued learning.
ICMI has trained professionals at such customer service centric companies as:
This was the finest training I have received in 40 years. Superb content!
Jim Exby, VP, Propio Language
ICMI Training provides engaging discussion on various topics and challenges that cross industries and excellent take-away materials!
Karen Greco, Albridge Solutions Inc.
Download Course Catalog
Date
Course
Method
September 192-4pm ET
November 12-4pm ET
December 42-4pm ET
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