Course Catalog
Empowering contact center excellence for 30 years!

ICMI Course Catalog

ICMI provides instructor-led training for contact center professionals from the agents to contact center leaders.  Our courses focus on such critical areas as improving service levels, increasing employee engagement, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).   These courses are offered at ICMI Training Symposium events, ICMI Contact Center Demo, ICMI Contact Center Expo, and onsite for clients.

ICMI Contact Center Symposium LogoICMI contact center training symposium attendees networking and collaborating

ICMI Contact Center Symposiums offer an intimate, instructor-led training experience and unique networking opportunities. Many of the trainings offered in our course listing are available at Symposiums. Make use of the resources available - an immersive educational experience, and unprecedented access to network with peers, ICMI experts, and influential instructors! Learn More...


Don’t see the course that meets your needs or have questions about which course is right for you, an ICMI Account Manager is available to help.

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