THURSDAY, APRIL 24 | 1PM ET
ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Great article! This will be required reading for my WFM staff today. Unfortunately, I am familiar with assuming youth equates...
When a threshold is set, does the clock start ticking once the call hits the...
Is your contact center fully prepared for the rapidly changing multichannel environment? Are you capitalizing...
© 2014 UBMAll Rights Reserved