ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Threatening phone calls can occur anywhere including public facilities, stadiums, embassies, airports, train stations and...
Great question. From my observation, the best centers allow some give and take around breaks...
We all know that the contact center agent plays a critical role in service delivery...
© 2016 UBMAll Rights Reserved