ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
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As companies compete for market leadership position, it is quite easy for them to focus...
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[color=rgb(31, 35, 39)][font=Arial, Helvetica, sans-serif]Hi, For more further details about...
Leading a contact center is more complex than it’s ever been. Traditional methodologies, metrics, and...
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