COMPLIMENTARY
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The WFO Puzzle:
Putting the Pieces Together

THURSDAY, APRIL 24 | 1PM ET

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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Hiring and Training for Multi-Channel Support

Workforce Management
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Great article! This will be required reading for my WFM staff today. Unfortunately, I am familiar with assuming youth equates...

Sean Hawkins, Apr 24, 2014

SWPP Insider: Takeaways from The Society for Workforce Planning Professionals Annual Conference

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Technology in 10: Optimizing Your Contact Center Workforce

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Success with Real-time Tools for Engaging Your Workforce

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QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

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The WFO Puzzle: Putting the Pieces Together

Apr 24 – Register Now!

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