COMPLIMENTARY
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The WFO Puzzle:
Putting the Pieces Together

THURSDAY, APRIL 24 | 1PM ET

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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Success with Real-time Tools for Engaging Your Workforce

Workforce Management

Regardless of the type of business, you are always looking for ways to drive performance....

Create Better Customer Outcomes Through Journey Mapping

Customer Experience

I'm Excited to Enable SMS in My Contact Center, But Should it Integrate with Other...

Mobile

I hear you loud and clear, now buckle up

Customer Experience

QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

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Technology

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The WFO Puzzle: Putting the Pieces Together

Apr 24 – Register Now!

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Driving Agent Attrition Whitepaper

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