ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
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Contact Center Expo & Conference is just one month away, and we want to help...
Join us for a live ICMI Book Club discussion with Jeff Toister! Details here: http://ubm.io/2oV5lN4
According to ICMI’s latest research, an overwhelming majority of contact center leaders find that providing...
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