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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

Webinars & Whitepapers

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3 Reasons to Mobilize Your Customer Service

Webinar – Dec 4 – Register Now!

For better or worse, smartphones and social media have changed the way we live our...

Whitepaper

Cloud Cover for the Call Center: Meeting Demands...

Technology

Webinar

Improve Workforce Efficiency Across Business Processes

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Whitepaper

Driving Agent Attrition Whitepaper

Learning & Development

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