2014 ICMI Community Interest Survey

The first 200 people to complete
the survey by Dec 21 will receive a
$10 Papa Johns Pizza e-Gift Card.

 

 

 

 

 

 

 

 

Call for Entries

Apply or nominate a colleague today!


Save 50% when you apply before Dec. 31
 

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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Year End Review: Service Channels of the Past, Present, and Future

Strategy & Planning

At the beginning of 2014, a lot of people were reading tea leaves, trying to...

Here is What Happens When You Help Another Be Successful

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#ICMIchat Recap: The Customer of Tomorrow

Customer Experience

Optimize Your Contact Center for Tomorrow's Savvy Customer

Strategy & Planning

QueueTips Q&A Forum

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Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

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Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

Webinars & Whitepapers

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3 Reasons to Mobilize Your Customer Service

Webinar – Watch Now!

For better or worse, smartphones and social media have changed the way we live our...

Whitepaper

Cloud Cover for the Call Center: Meeting Demands...

Technology

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Improve Workforce Efficiency Across Business Processes

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Whitepaper

Driving Agent Attrition Whitepaper

Site Operations

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