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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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Must Reads for New Contact Center Leaders

Learning & Development

I’m actually a little embarrassed to admit that as a contact center leader at a...

When it Comes to Omnichannel, Make Sure the Customer is Always Right

Coaching as Critical Reinforcement to Self-Directed Learning

Learning & Development

Four Contact Center Training Trends

Learning & Development

ICMI Forums

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Giving Thanks for Customer Service Professionals

ericamarois

It's that time of year again! Today's the day we pause and reflect on the...

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Your Most Burning Questions of 2017 (Part 2)

FacebookTech, 2 answers
1

Your Most Burning Questions of 2017 (Part 1)

ericamarois, 1 answer
1

Incident Rate or Contact Rate

jean.wenzel, 1 answer
1

Disaster Recovery Plan

sharon.mikolitis, 1 answer

Contact Center Training & Events

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Building Your Digital Contact Center Strategy in the Age of the Customer

Webinar – Dec 7 – Register Now!

In this webinar, Justin Robbins will share the latest research on the state of technology...

Whitepaper

FROST & SULLIVAN REPORT: Are You Delivering an...

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Webinar

Stop Wasting Their Time! 5 Ways to Ease...

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Whitepaper

TOOL KIT: How to Successfully Become an Omnichannel...

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