COMPLIMENTARY
WEBINAR

Leveraging Outbound to Improve Agent
Efficiency & Increase Customer Loyalty 

Thursday, September 11, 2014 | 1-2pm ET

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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How to Encourage Leadership in the Contact Center

Learning & Development

A contact center leader (whether executive management, director, manager, supervisor, or team lead) should consider...

Can You Read My Mind? 5 Ways Customer Feedback is Changing the Contact Center

Learning & Development

How Pelephone was able to reduce onboard training while increasing the proficiency of new CSRs

Learning & Development – comment

Changing the Face of Call Center Technology

Technology

QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

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Don’t Hang Up on Me! Leveraging Outbound to Improve Agent Efficiency & Increase Customer Loyalty

Webinar – Sep 11 – Register Now!

Outbound dialers have a reputation for causing headaches for customers and agents.  Picking up the...

Whitepaper

Cloud Cover for the Call Center: Meeting Demands...

Technology

Webinar

The 4 Game Changers of Customer Service

Watch Now!

Whitepaper

Driving Agent Attrition Whitepaper

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