ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Does your contact center use predictive analytics to solve problems? This week during #ICMIchat we...
Hi Matt--I'm not aware of any specific conference for social customer service, but I can...
Providing efficient service is just scratching the surface of the modern contact center’s potential. The...
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