COMPLIMENTARY
WEBINAR

5 Steps to Modernize
Your Contact Center 

OCTOBER 9 | 1PM ET

Featuring Principal Analyst Sheila McGee-Smith

Contact Center Insider
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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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Dump the Ugly House: Modernizing your Contact Center

Technology

We’ve all seen houses that are an ad-hoc conglomeration of additions, each section constructed at...

How to Performance Manage and Not Kill Culture

Culture & Morale

On Time Pizza Delivery, No Matter What

Customer Experience

#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center

Multichannel Contact Center

QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

Webinars & Whitepapers

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5 Steps to Modernize Your Contact Center

Webinar – Oct 9 – Register Now!

Featuring Principal Analyst Sheila McGee-Smith You’re caught in the cross hairs. Your CEO is talking...

Whitepaper

Cloud Cover for the Call Center: Meeting Demands...

Technology

Webinar

Don’t Hang Up on Me! Leveraging Outbound to...

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Whitepaper

Driving Agent Attrition Whitepaper

Learning & Development

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