Virtual Information Session

Becoming a
Certified Call Center
Professional

Thursday, May 17th | 1:00PM ET

Philadelphia
Symposium

June 19-22, 2012

Multi-Day Call Center Training
to Improve Your Center's Performance.

ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Resources

Best Practices & Forums

Events

Conferences & Expos

Training

Professional Education

Certification

CIAC Certification

Consulting

Results-Driven Solutions

Articles & Blog Posts

| More Blog Posts

Cloud-Based Phone Interface; Enhanced WFO Suite Eases Workflow; Web-based Speech Analytics Software

Technology

Call Center Technology Roundup May 17, 2012 Cloud-Based Phone System Interface ShoreTel has launched the...

		Inbound-only Centers and Outbound Traffic Operations


		TD Bank Cuts 200; Military Job Fair in Fla.; Xerox, Frontier Centers Hiring Operations


		Call Centers: Back to Where it All Began

QueueTips Q&A Forum

More QueueTips

Ratio of Trainers to Call Center Agents?

L Herman

answer

10 to 12 agents per supervisor.

Ma Pacita Familar, Mar 12, 2012

3		Acceptable Calls Per Day? 3 answers


3		Removing <10 Second Abandons at Skill Level? Mary Wierbicki, 3 answers


1		Verifying Customer Email Information? Kim Jordan, 1 answer


4		Workforce Management for Small Call Centers? Debbie Belardes, 4 answers

Call Center Training & Events

More Training

| More Events

Virtual Classroom

Designing a Contact Center Incentive Program that Drives Results – May 18

Virtual Classroom

Do-It-Yourself Workforce Management – May 22

Virtual Classroom

Contact Center Forecasting: The Fundamentals of Success – June 1

Virtual Classroom

Contact Center Forecasting: Improving Accuracy – June 8

Virtual Classroom

Contact Center Forecasting: Effective Tactics and Tools – June 15

Classroom Training

ICMI Training Symposium – Philadelphia, PA | June 19-22

Virtual Classroom

Understanding ACD Data: What You Need to Know and Why – June 27

Virtual Classroom

Contact Center Staffing and Scheduling: Building a Long-Term Model – July 13

Virtual Classroom

Contact Center Staffing and Scheduling: Implementing Best Practices – July 20

Webinars & Whitepapers

More Webinars

| More Whitepapers

Keep (and Optimize) Your Call Center's Best Agents: Agent Salary and Productivity Benchmark

Webinar – Jun 7 – Register Now!

Complimentary Webinar Date: Thursday, June 7, 2012 Time: 10 AM Pacific time / 1 PM...

		Whitepaper Cloud Cover for the Call Center: Meeting Demands... Technology


		Webinar The Role of Workforce Optimization in Balancing Contact... Watch Now!


		Whitepaper Blending in the Call Center: Benefits, Barriers and... Inbound Sales