Relevant and independent industry news, interactive forums, research, webcasts, and other dynamic customer management content
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Highly interactive classroom, onsite, and live virtual classroom training programs with educational resources for continued learning
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Education-packed conferences focused on the latest industry trends, best practices, and strategies
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Industry experts helping companies make sustainable improvements to their customer experiences and business results
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 Training & Certification Courses
Upcoming ICMI Conferences
ICMI Conferences allow professionals to keep up-to-date on the hottest technologies, and stay informed on the latest industry trends and developments. Participants can choose from a variety of information-filled educational sessions, build strategic relationships, share ideas and gain new insights into their industry and business.
ICMI Executive Summit
February 1-3, 2010
Miami, FL
| ACCE 2010
June 14-17, 2010
New Orleans, LA
| ICMI Knowledge Exchange
Sept. 28-30 2010
Santa Clara, CA
More information coming soon! |
The online destination for contact center professionals.
Weekly Featured Content:
ICMI Consulting can help you...
- Turn workforce management challenges into an organizational advantage
- Improve employee attrition
- Optimize contact center costs
- Maintain customer focus during a challenging economic environment
- Consider remote agent operations
Discover how you can improve your contact center today!
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