ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Success takes talent, ambition, and hard work. So why does the world have one-hit wonders?...
Hi Matt--I'm not aware of any specific conference for social customer service, but I can...
Today’s hyper-connected marketplace enables organizations to obtain customers around the globe. The challenge with that,...
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