ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Preparing to use bots in your customer care organization? Confused about what a bot is...
I'd be interested in knowing your current SLA, and why do you want to decrease...
As a customer service leader, you’re more aware than ever of how important culture is...
© 2017 UBMAll Rights Reserved