ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Just a few years ago social media was considered an emerging channel for customer service....
When a threshold is set, does the clock start ticking once the call hits the...
Revenue generating or not, most contact centers could be contributing a higher level of value...
© 2015 UBMAll Rights Reserved