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The WFO Puzzle:
Putting the Pieces Together

THURSDAY, APRIL 24 | 1PM ET

Virtual Classroom Training


Do-It-Yourself
Workforce Management

For Small Contact Centers

April 17 | 2-4pm EST

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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The Value of Integrated Coaching in the Contact Center

Workforce Management

As a diehard men’s college basketball fan, the four-week period between “Selection Sunday” until a...

Workforce Management to Workforce Optimization

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Properly Managing a Multichannel Environment is Key to Customer Satisfaction

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Exploring the Advantages of Cloud Versus Premise Based Workforce Management Solutions

Workforce Management – comment

QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

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The WFO Puzzle: Putting the Pieces Together

Apr 24 – Register Now!

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