Thursday, June 6, 2013; 1-2pm ET
Are your coaches, team leaders and supervisors spending timein calibration sessions listening to recorded customer interactions and still not getting measureable improvements?
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On April 25th, many of our community members tuned in for a webinar led by...
I just consulted with a telephone engineer who verified this is actually correct. There is no industry standard for "tearing...
We all know happy agents make happy customers, right? But are organizations providing the tools...
