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The WFO Puzzle:
Putting the Pieces Together

THURSDAY, APRIL 24 | 1PM ET

Virtual Classroom Training


Do-It-Yourself
Workforce Management

For Small Contact Centers

April 17 | 2-4pm EST

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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Workforce Management to Workforce Optimization

Workforce Management

In most organizations, labor accounts for 70-80% of the operating expense in the contact center....

Exploring the Advantages of Cloud Versus Premise Based Workforce Management Solutions

Workforce Management

KISS Me and Keep it Simple

People Management

No Forecasting Software? No Sweat!

Workforce Management

QueueTips Q&A Forum

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Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

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The WFO Puzzle: Putting the Pieces Together

Webinar – Apr 24 – Register Now!

There’s no denying that the contact center is becoming more complicated.  Every time a new...

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Technology

Webinar

Moving to Cloud: What Your Contact Center Needs...

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Driving Agent Attrition Whitepaper

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