COMPLIMENTARY
WEBINAR


The WFO Puzzle:
Putting the Pieces Together

THURSDAY, APRIL 24 | 1PM ET

Virtual Classroom Training


Do-It-Yourself
Workforce Management

For Small Contact Centers

April 17 | 2-4pm EST

Contact Center Insider
ICMI's Weekly Newsletter
Sign Up

ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

More Articles

#ICMILive: Insight From SWPP Annual Conference

Workforce Management

SWPP Annual Conference is taking Nashville by storm this week, and our very own Justin...

Great Coaches Help Prevent Attrition

Workforce Management

The Value of Integrated Coaching in the Contact Center

Workforce Management

Workforce Management to Workforce Optimization

Workforce Management

QueueTips Q&A Forum

More QueueTips

Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

Webinars & Whitepapers

More Webinars | More Whitepapers

What’s NEXT for Social Care? Harnessing the Power of the Social Enterprise

Webinar – May 15 – Register Now!

Is your contact center fully prepared for the rapidly changing multichannel environment?  Are you capitalizing...

Whitepaper

Cloud Cover for the Call Center: Meeting Demands...

Technology

Webinar

The WFO Puzzle: Putting the Pieces Together

Apr 24 – Register Now!

Whitepaper

Driving Agent Attrition Whitepaper

Site Operations

Video

More Videos
QuickPoll

Do you currently offer live agent mobile support?

Yes
No
More Polls
Clients We've Worked With