2014 ICMI Community Interest Survey

The first 200 people to complete
the survey by Dec 10 will receive a
$10 Papa Johns Pizza e-Gift Card.

 

 

 

 

 

 

 

 

Call for Entries

Apply or nominate a colleague today!


Save 50% when you apply before Dec. 31
 

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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QueueTips Q&A Forum

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Time to enter KPI?

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Webinars & Whitepapers

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3 Reasons to Mobilize Your Customer Service

Webinar – Watch Now!

For better or worse, smartphones and social media have changed the way we live our...

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Cloud Cover for the Call Center: Meeting Demands...

Technology

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Improve Workforce Efficiency Across Business Processes

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Driving Agent Attrition Whitepaper

Culture & Morale

Video

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