ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Contact center outsourcing is not “all-or-nothing;” to succeed, you’ll need to think through the specifics...
Is anyone aware of a "benchmarking" conference or workshop that provides best practice on responding...
Today’s hyper-connected marketplace enables organizations to obtain customers around the globe. The challenge with that,...
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