COMPLIMENTARY
WEBINAR

5 Steps to Modernize
Your Contact Center 

OCTOBER 9 | 1PM ET

Featuring Principal Analyst Sheila McGee-Smith

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ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Articles

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#ICMIchat Recap: #CCDemo14 Sneak Peek

Learning & Development

ICMI is just a month away from taking the Windy City by storm!  On November...

Awesome Culture as Easy as Customer Service

Culture & Morale

Dump the Ugly House: Modernizing your Contact Center

Technology

Develop Great Talent to Ignite Growth Through CCPM

People Management

QueueTips Q&A Forum

More QueueTips

Threshold goal for queue or agent?

Janelle Hockenbrocht

When a threshold is set, does the clock start ticking once the call hits the...

1

Supervisor team change?

Sharon Rohrbach, 1 answer
2

QA Calibration?

Alejandra Moreno, 2 answers
1

Time to enter KPI?

Matthew Cowell, 1 answer
0

What is most effective for agent coaching?

jeanette marco

Webinars & Whitepapers

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Empower Every Agent to Be Your Best Agent

Webinar – Oct 30 – Register Now!

Smartphones, tablets, and wearable technology all make life more convenient, but when one thing goes...

Whitepaper

Cloud Cover for the Call Center: Meeting Demands...

Technology

Webinar

5 Steps to Modernize Your Contact Center

Oct 9 – Register Now!

Whitepaper

Driving Agent Attrition Whitepaper

People Management

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