Thursday, September 11, 2014 | 1-2pm ET
ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
U abrevi8 yur texts? Stop. Spelling, grammar, and proper sentence structure go a long way...
When a threshold is set, does the clock start ticking once the call hits the...
Outbound dialers have a reputation for causing headaches for customers and agents. Picking up the...
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