Thursday, September 11, 2014 | 1-2pm ET
ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
A contact center leader (whether executive management, director, manager, supervisor, or team lead) should consider...
When a threshold is set, does the clock start ticking once the call hits the...
Outbound dialers have a reputation for causing headaches for customers and agents. Picking up the...
© 2014 UBMAll Rights Reserved