OCTOBER 9 | 1PM ET
Featuring Principal Analyst Sheila McGee-Smith
ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
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ICMI is just a month away from taking the Windy City by storm! On November...
When a threshold is set, does the clock start ticking once the call hits the...
Smartphones, tablets, and wearable technology all make life more convenient, but when one thing goes...
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