ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Most everyone in the Contact Center and CRM space seems to agree: this is the...
When a threshold is set, does the clock start ticking once the call hits the...
Featuring Principal Analyst Sheila McGee-Smith
You’re caught in the cross hairs. Your CEO is talking...
© 2014 UBMAll Rights Reserved