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Why Attend?

You Belong at the Premier Global Event for the Contact Center Industry

Produced by ICMI, the Contact Center Expo & Conference (formerly ACCE) is the leading global gathering for the contact center industry. It's known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices.

Video from 2014 Conference

So Many Reasons to Attend

  • Meaningful Content - Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops, 75-minute main conference sessions, and a post-conference program with full-day selections, our classes provide a non-rushed learning environment with plenty of time for Q&A.
  •  Expert Speakers – Session and workshop speaking spots cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts. Content is driven by research, community needs, and audience feedback.
  • Create Your Own Experience – Broad touch-points allow attendees to make the conference experience unique to their needs.
  • Interesting Ways to Connect – whether it’s with vendors or peers, we offer unique way to connect. Flying solo? No problem. It’s easy to connect with others through tours, games/contests, breakfast roundtable discussions, welcome parties, and planned evening outings. 
  • It’s Easy to Find Solutions – we offer a non-threatening, low pressure environment to interact with vendors through Passport-to-Prizes, Solution Spotlight sessions, and solution provider panel discussions.
  • Case Studies - Hear real-life stories of how these well-known companies overcame their own challenges. Companies sharing their experiences include: Sprint, McKesson, Wells Fargo, JD Power & Associates, Pearson, Vanguard Insurance, Symantec, and
  • Breakfast Roundtable Discussions – Have breakfast and discuss current issues with top industry experts, such as a SVP of Wells Fargo, a Director for Seattle Public Utilities, or an AVP from OppenheimerFunds. You can’t put a value on this kind of face-to-face time.
  • Engaging Site Tours – Attendees can learn from other centers up close and personal; it’s not just a tour, it’s a fun learning experience where attendees interact during the tour with numerous key personnel throughout the contact center.
  • ICMI’s All-Access Package - get EVERYTHING this 4-day event has to offer at one affordable, inclusive price. Experience intensive pre-show workshops and site tours, the full main conference program and materials, networking activities and meals, keynote presentations and entry to an exhibit hall filled with top industry vendors, prize-winning opportunities, and consultations with expert consultants.
  • Global Contact Center Awards Dinner - Wednesday, May 7, 2014 - The most comprehensive awards program dedicated to the customer management industry. Honoring and recognizing the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments in the industry. Can be added to any package for just $150.

What Attendees Have to Say About the Conference 

"Given the opportunity, I will plan to attend again and will encourage others in my area of responsibility to attend as well." - Sharon Cole, Sr. Analyst, Verizon.

"ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!" - Candace Estanique, Coordinator, Straub Clinic & Hospital .

"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees." - Serena Daly, Supervisor, Customer Care Sales and Retention, eHealthInsurance Services, Inc.

"I met some really great peers and loved the opportunity to share experiences with them."

Coreen Gaffney, Director, Customer Care Team, The Hanover Group