• 2014 Presentation Materials

    Use your Expo registration email to
    download main session presentation materials.

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  • Join us in 2015!

    May 4-7, 2015
    Walt Disney World Dolphin Resort
    Orlando, Florida

  • Interested in Speaking?

    Interested in speaking at ICMI Contact Center Expo 2015?
    Sign up now and get  Call for Papers email notification

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Why Contact Center Expo is the one industry event to attend this year

  • 100% product-neutral program content
  • Dynamic expo floor featuring cutting edge technology and services
  • Each session delivers actionable insights
  • Unique networking - ball games, contests, mobile apps and more!
  • Produced by the most trusted brand in the industry

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Advisory Board

  • Brad Cleveland
    Brad Cleveland
    ICMI
  • Sarah Stealey
    Sarah Stealey Reed
    ICMI
  • Amas Tenumah
    Teleflora
  • Art Schoeller
    Forrester
  • Brenda Patt
    Diplomat Pharmacy
  • George Larribas
    Wells Fargo & Company
  • Jaqueline Anderson
    Jacqueline Anderson
    Experian
  • Jeff Toister
    Jeff Toister
    Toister Performance Solutions, Inc.
  • Joan Scazzaro
    Bright House Networks – Hillsborough Region
  • Josh Chapman
    Cars.com
  • Lori Bocklund
    Lori Bocklund
    Strategic Contact, Inc.
  • Matt Dixon
    CEB
  • Melinda Butterfield
    Melinda Butterfield
    Beryl Health
  • Mike Milburn
    Salesforce.com
  • Steve McCoy
    United Services Automobile Association (USAA)
  • Victoria Friece
    Vickie Friece
    Zions Bankcorporation
See Advisory Board

"I enjoyed the site tours, especially Starbucks."

Kayla Fetters, Call Center Manager, Precious Moments

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