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Media Partners

AnswerStat is the leading publication to healthcare contact centers and the telehealth industry, serving as the information hub for healthcare contact center news and resources. It is distributed free to qualified readers, decision makers, and influencers worldwide. AnswerStat covers topics of critical and relevant interest to medical call centers and telehealth companies, including telephone triage, physician referral, appointment setting, medical answering service, and telehealth. Subscribe today.

CEB is a best practice insight and technology company. We have a unique view into what matters—and what works—when driving corporate performance. With more than 30 years of experience working with top companies to share, analyze, and apply proven practices, we deliver innovative solutions that help you unlock your full potential.

Every year we equip over 20,000 senior leaders from more than 10,000 organizations across 110 countries with the intelligence they need to respond quickly to evolving business conditions. In doing so we help them more effectively manage their talent, customers and operations to exceed business objectives.
CEB stock trades on the New York Stock Exchange (NYSE: CEB).

CEB Link

Connections Magazine is the premier magazine for the call center and contact center industry and is the prime source for call center news, information, and articles. The website is a 2,000-page information hub full of useful industry articles and resources. Connections Magazine is published six times a year and distributed free to qualified readers, decision makers, and influencers worldwide in the call center industry.

Get your free subscription today.

Join the ICMI community! Sign up to receive this weekly newsletter providing the latest industry news, solutions, and case studies. Delivered every Thursday, you will stay connected to the contact center community by gaining first access to our latest blogs, forum posts, and articles. You will also receive special discounts offered exclusively to Contact Center Insider recipients Sign up today!

We are a team of professionals sharing our long-standing experience and expertise in driving successful contact center direction and decisions.

Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.

Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help you run an effective and efficient operation.

Subscribe now.

Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management and contact center issues. Offering a wide variety of resources for CRM professionals, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

Medical Call Center News is your main source of news and information relevant to the medical call center and contact center arena. Medical Call Center News is published bimonthly and sent to hospital and medical call centers across the United States and worldwide. Subscribe today to receive the next issue.

The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. QATC provides its membership with many benefits, including member-only access to the QATC website; e-mail Tip of the Week; quarterly newsletters with articles written by industry experts; regional networking meetings; online forums; one free web seminar per year; and an annual conference. Membership in QATC is available to anyone in the quality assurance, training, or related profession.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; one free web seminar per year; and $100 discount for CWPP certification and the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession.

Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Lync/Skype, WebRTC, on prem and cloud based solutions. The Sunday Report eBulletin, podcast, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription to Telecom Reseller visit

Interested in becoming a media partner? Contact Sandra Kemp

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain, Customer Contact Center Manager, Virginia Workers' Compensation Commission