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Passes & Pricing

4-Day Pass
May 4-7
Super Early Bird
$2,095 thru 12/31/14
Early Bird
$2,395 thru 3/20/15
Regular
$2,595
Pass includes:
Pre-Conference Workshops & Site Tours
Post-Conference Training or Site Tours
Main Sessions
Keynote Presentations
Networking Receptions
Breakfasts, Lunches, Receptions
Expo Hall Entry
ICMI Global Contact Center Party & Awards (Open to All)
Epcot Illuminations Viewing & Dessert (Add-On $75)
3-Day Pass
May 4-6
Super Early Bird
$1,795 thru 12/31/14
Early Bird
$2,095 thru 3/20/15
Regular
$2,295
Pass includes:
Pre-Conference Workshops & Site Tours
Main Sessions
Keynote Presentations
Networking Receptions
Breakfasts, Lunches, Receptions
Expo Hall Entry
ICMI Global Contact Center Party & Awards (Open to All)
Epcot Illuminations Viewing & Dessert (Add-on $75)
2-Day Pass
May 5-6
Super Early Bird
$1,495 thru 12/31/14
Early Bird
$1,795 thru 3/20/15
Regular
$1,995
Pass includes:
Main Sessions
Keynote Presentations
Networking Receptions
Breakfasts, Lunches, Receptions
Expo Hall Entry
ICMI Global Contact Center Party & Awards (Open to All)
Epcot Illuminations Viewing & Dessert (Add-On $75)
Expo Hall Keynote
May 5-6
Super Early Bird
Complimentary*
Early Bird
Complimentary*
Regular
Complimentary*
Pass includes:
Keynote Presentations
Expo Hall Entry
ICMI Global Contact Center Party & Awards (Open to All)
Epcot Illuminations Viewing & Dessert (Add-On $75)

*Expo Hall pass is complimentary for approved end users only and must be pre-approved by Event Manager.

Contact Center Expo & Conference (formerly ACCE) is a trade-only event. You must be 18 years of age and a qualified buyer of call center technology, applications, or products to visit the exhibit hall. If you are considering exhibiting at a future show and would like to view the expo hall for that purpose, please contact John Tatusko at jtatusko@icmi.com to arrange a meeting.

Please note that Contact Center Expo & Conference will not accept cash for registration fees on site. Payments must be settled with a major credit card.

Team Pricing**

3-5 attendees receive a 20% discount
6-10 attendees receive a 30% discount
11+ attendees receive a 40% discount

** Discount is taken from current pricing or on-site pricing but is NOT combinable with promotions or offers.

To Register Your Team, please complete this registration form using one section for each team member; then email it to ICMIExpoReg@ubm.com. You can also print it and fax it to 415.947.6011. All group discount forms must be submitted from the same company, within 24 hours of one another.

ICMI Global Contact Center Party & Awards

The 3rd Annual ICMI Global Contact Center Party & Awards is planned for Tuesday, May 5 at 6:00pm. Open to all and complimentary, join us as we recognize excellence in the industry through proven best in practices and performance. Who will it be this year? Find out in person by joining your peers and team members at this fun-filled celebration!

Epcot Illuminations Viewing & Dessert

Join your colleagues, friends and family on May 6 at 8:00pm for a wonderful evening of viewing Walt Disney World Epcot Illuminations.  Your ticket includes access to a private viewing area reserved especially for Contact Center Expo & Conference attendees and their guests along with a delicious dessert buffet.  A short 10 minute walk from the hotel is all it takes to enjoy this magical evening. An add-on for just $75.00.

Promotional codes

Promotional codes cannot be combined or applied retroactively.

Cancellation Policy

If you need to cancel, you may do so until Friday April 10, 2015. A non refundable $150 cancellation fee will be charged. No-shows and cancellations after Friday April 10, 2015 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Click here to download the registration change request form. Please email your cancellation or substitution request to icmiexporeg@ubm.com. You may also mail your request to:

UBM Events Registration Department
ICMI's Contact Center Expo & Conference 2015
303 Second Street, Suite 900 South Tower
San Francisco, CA 94107

Substitutions are allowed only with the written permission of the original registrant. Please mail your substitution request to the above address, or fax to (415) 947-6011.

Questions? Please call 866.535.8988 or email ICMIExpoReg@ubm.com.

"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."

Jason Kean, Manager, Service Assurance, AutoTrader.com

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