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Contact Center Expo & Conference brings in some of the most dynamic and inspiring personalities to kick-start the conference mornings. We look for presenters who are entertaining and who have a story to tell that relates to our day-to-day lives and can inspire us to success.   Keynotes in the past have included: TV Personality & Entrepreneur, Bill Rancic; CEB Executive Director & Author, Matt Dixon; Customer Experience speaker and Author, Dayna Steele; and Leadership Speaker, Coach, and Author, Steve Farber. 

BELOW ARE THE KEYNOTE PRESENTATIONS FROM 2014.
Check back for an update of Keynotes for 2015.

How to Succeed in Business and Life

Wednesday | 8:30 AM – 10:00 AM

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Thursday | 8:30 AM – 10:00 AM

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen , Claims Services Director, Auto Club Group

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