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Contact Center Insider NewsletterJoin the ICMI community newsletter providing the latest industry news, solutions, and case studies. Delivered every Thursday, you will stay connected to the contact center community by gaining first access to our latest blogs, forum posts, and articles. You will also receive special discounts offered exclusively to Contact Center Insider recipients.
ICMI Event AnnouncementsReceive up-to-date event announcements (including ACCE, Symposiums, Executive Summits, and many more), exclusive event offers, and information to help you advance your career and your call center.

The Global Report on Contact Center Practices NewsletterA quarterly newsletter authored by Brad Cleveland, one of the world’s foremost authorities on contact center management and customer services.
ICMI Resources AnnouncementsReceive 1-2 weekly announcements on the latest webinars, industry surveys & research, reports, whitepapers, awards and resources published by ICMI.

ICMI Training & Certification AnnouncementsRecieve 1-2 weekly announcements on customer management training in your area, upcoming online training courses, ICMI Certification, and ICMI Site Certification.
ICMI Consulting AnnouncementsReceive monthly updates on relevant client successes, whitepapers, consulting services, research projects, webinars, ask the expert and executive roundtable sessions, Customer Management Operations Standards, and events where ICMI consultants will be speaking.

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