Empowering contact center excellence for 30 years!

RSS Feeds

ICMI Training Feed

Keep up to date with our upcoming classes.

ICMI Resources Feed

Keep up to date with our newest articles, webinars, and more!

ICMI Products Feed

Keep track of new products as they are released.

ICMI Press Release Feed

Keep up to date with our press releases.

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls