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    Call Center Demo & Conference – Atlanta, GA – October 21-23, 2013

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2013 Speakers

ACCE gathers the industry’s most innovative presenters to speak about the challenges, solutions and the future of customer service.

  • Sarah Stealey
    Sarah Stealey Reed
    ICMI
  • Justin Robbins
    Justin Robbins
    ICMI
  • Ann Tardy
    Ann Tardy
    Lifemoxie
  • Anne Slough
    Anne Slough
    LSA Global
  • Art Hall
    Art Hall
    Alvarez & Marsal Business Consulting
  • Ben Paganelli
    Ben Paganelli
    Viable International Applications, Unlimited LLC
  • Bob Furniss
    Bob Furniss
    Bluewolf
  • Brenda McCord
    Brenda McCord
    Freeman
  • Cheryl Helm
    Cheryl Helm
    Helm Communications, Inc.
  • Coreen Gaffney
    Coreen Gaffney
    The Hanover Insurance Group
  • Dan Hammelman
    Dan Hammelman
    NOVO 1
  • David McCann
    David McCann
    Varolii
  • Dayna Steele
    Dayna Steele
    YourDailySuccessTip.com
  • Dee Kohler
    Dee Kohler
    Strategic Contact
  • Dianne Durkin
    Dianne Durkin
    Loyalty Factor
  • Dina Vance
    Dina Vance
    Ulysses Learning
  • Dorian Anid
    Dorian Anid
    Abbott Vascular Customer Service
  • Gerry Barber
    Gerry Barber
    Deloitte Services
  • Gina Szabo
    Gina Szabo
    ICMI
  • Greg Oxton
    Greg Oxton
  • Ivy Meadors
    High Tech High Touch Solutions, Inc.
  • Jaqueline Anderson
    Jacqueline Anderson
    J.D. Power and Associates
  • Jane Pearson-Wray
    Jane Pearson-Wray
    Electrolux Major Appliances
  • Janet Bailey
    Janet Bailey
    Starbucks
  • Jeff Toister
    Jeff Toister
    Toister Performance Solutions, Inc.
  • Jessica Kaufman
    Blue Shield CA
  • Joe Alwan
    Raytheon BBN Technologies
  • Joe Bannon
    Joe Bannon
    Autotrader Group
  • John Goodman
    John Goodman
    TARP Worldwide
  • John Wolf
    Intradiem
  • Julie Mohr
    Julie Mohr
    BlueprintAudits.com
  • Justin Lemrow
    Justin Lemrow
    Contact Solutions
  • Kathy Hutchens
    Kathy Hutchens
    Sharp Rees-Stealy Medical Centers
  • Larry Eiser
    Larry Eiser
    Contact Center Insights
  • Larry Freed
    Foresee
  • Leslie O'Flahavan
    Leslie O'Flahavan
    E-WRITE
  • Lori Bocklund
    Lori Bocklund
    Strategic Contact
  • Lynn Holmgren
    Frontier Communications
  • Martha Frye
    Martha Frye
    Nationwide insurance
  • Mike Sernoff
    Michael Sernoff
    SofterWare, Inc.
  • Michele Rowan
    Michele Rowan
    Customer Contact Strategies
  • Missy Zacks
    Missy Zacks
    GTA Travel
  • Patti Albright
    Patti Albright
    HDI
  • Rhonda Manski
    Rhonda Manski
    UPMC Health Plan
  • Rich Van Meter
    Rich Van Meter
    GoDaddy
  • Rose Polchin
    Rose Polchin
    ICMI
  • Ruth O'Brien
    Ruth O'Brien
    RMO Consulting Services
  • Sally Pina
    Sally Pina
    Farmers Insurance Group
  • Sandy Winfield
    Sandy Winfield
    Allianz-Assistance
  • Scott Hickey
    Scott Hickey
    Acer Europe
  • Scott Murphy
    Scott Murphy
    The Employees Retirement System of Texas (ERS)
  • Scott Thomas
    Scott Thomas
    Tamer Partners Corporation
  • Seth Ettwein
    Alaska Airlines
  • Steve Farber
    Steve Farber
  • Steve Wickens
  • Susan Hash
    Susan Hash
    Contact Center Pipeline
  • Susan Leigh
    Susan Leigh
    DePaul University
  • Susan Paganelli
    Susan Paganelli
    Viable International Applications, Unlimited LLC
  • Susan Wolski
    Susan Wolski
    TXU Energy
  • Tamara Taylor
    Tamara Taylor
    Abbott Vascular Customer Service
  • Tara O'Dell
    Phonak LLC
  • Ted Stodolka
    Ted Stodolka
    Marriott International
  • Tiffany LaReau
    Tiffany LaReau
    Human Numbers
  • Tim Montgomery
    Tim Montgomery
    Culture.Service.Growth.
  • Todd Hixson
    Todd Hixson
    Intuit
  • Tony Kavanagh
See All Speakers

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ACCE offers 4 Core Subject Areas


People Management

Operations Management

Strategy and Leadership

Technology Management

People Management

Operations Management

Strategy and Leadership

Technology Management
People Management
Operations Management
Strategy and Leadership
Technology Management


ACCE 2013 Photos

Check out the education, the networking, and the fun!

See them here. 

Video

See why ACCE is the largest and most popular global gathering for call center managers and professionals.

Watch Video

ACCE 2013 Materials

2013 speaker presentations and materials available for download to conference attendees.

Get them here. 

The Exhibit Hall

The exhibit hall offers event attendees the opportunity to engage with the most relevant industry technology solutions, and the companies that deliver them.


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Exhibit/Sponsor

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker, Customer Care Section Manager, Volkswagen Credit

Sponsors

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