You are viewing 2017 program information.
Please check back in mid-December for our 2018 schedule.

The Most Comprehensive Program for Contact Center Professionals!

  • 7 New and Relevant Learning Tracks
  • 26 Case Studies from Brands You Recognize
  • Exclusive Tours of 5 Top Orlando Contact Centers
  • Increased Value - Best Pricing
  • Executive Connections Program
  • MasterMinds Program - Build an Action Plan
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham, Sr. Manager Customer Care, Technology Services, J. J. Keller & Associates

Receive Updates

Join our mailing list to receive news, announcements, and special offers.


Submit  

Sponsors

   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.