Site AM-3: Virginia Mason Medical Center - This tour is full.
Established in 1920, Virginia Mason Medical Center (VMMC) is a private, non-profit organization offering a system of integrated health services. The medical center includes a large, multi-specialty group practice of nearly 500 physicians, offering both primary and specialized care; regional network of neighborhood clinics; an acute care hospital licensed for 336 beds. Virginia Mason has a long-standing reputation for innovation and clinical excellence and recently named one of the two Top Hospitals of the Decade by the Leapfrog Group. The Call Center successfully handles appointment related inquiries for ambulatory services at all 8 neighborhood clinics. In addition, they have an Outbound Program that pulls in patients who are out of care for specific prevention needs; Ambulatory Insurance Authorization’s, Insurance Eligibility and Automated Reminder Calls.
Virginia Mason Medical Center’s administrative headquarters and hospital is located just blocks from downtown Seattle and their Call Center is located in a community just north of Seattle, in Bothell, Washington. The Center was designed from the ground up and opened its doors May 22, 2001. Respect for the people and their work, Virginia Mason’s Call Center has figured out how to build trust with its customers, standardize processes across ambulatory service lines, achieve performance metrics, expand its strategic value to the organization and reduce its operational cost. Come see how Virginia Mason Medical Center’s mission to improve the health and well-being of their patients is accomplished through their Call Center operations.